Senior Service & Installations Coordinator

Job description

Open the Door to Your Future with ASSA ABLOY At ASSA ABLOY, our people have made us the global leader in access solutions. With over 61,000 colleagues across more than 70 countries, we help billions of people experience a safer, more secure, and more open world. We believe in empowering our people to grow their careers, develop their skills, and achieve their ambitions. We value diversity, inclusion, and collaboration, creating an environment where different perspectives are welcomed and celebrated. About Us ASSA ABLOY Entrance Systems Ireland Ltd is Ireland's leading industrial door and dock equipment company and part of the global ASSA ABLOY Group. Due to continued growth and expansion, we are seeking an experienced and highly organised Senior Service & Installations Co-ordinator to join our team based in Dublin. The Opportunity As Senior Service & Installations Co-ordinator, this role will have dual reporting lines to Regional Service Manager and Regional Installations Managers. This position will be responsible for supporting Service Co-ordinators as well as co-ordination of all Equipment Installation nationwide carried out by our own team of Installation Engineers & Installation Helpers as well as 3rd party Subcontractors. The ideal candidate should have previous experience co-ordinating a large team of Service Engineers as well as project managing large scale projects. This person must be capable of operating in a demanding dynamic environment and have excellent people management skills with an ability to work with staff at different levels in their organisations. In return we offer an excellent salary, performance related bonus plan, company pension. Key Roles & Responsibilities: Senior Service Co-ordinating Support Service Co-ordinators with job planning by offering advice Work with Service Co-ordinators in planning work where Service Engineers are supporting Installations and also when Installation Engineers are supporting Service. Be the link between two functions. Provide back up to Service Co-ordinators during busy periods as and when needed Service Recommendations Ensure all Service recommendations made follow Service visits are actioned Provide Customer with update on recommendation Work with suppliers -Group & 3rd party to price any follow up work and estimated delivery time for receipt of parts. Provide information to Service Co-ordinators who can then plan job Provide customer with quotation for work and once quotation submitted follow up with customer to obtain approval for work or close off recommendation if quotation refused by customer Service Contract Sales Maintain log of Equipment Installations completed each month. If Equipment installed is additional equipment to existing Service Contract customer, ensure this Equipment is added to Service Contract For new sites Prepare Service contract for each completed job and send Service Contract proposal to customer with O&M Documentation Follow up with Area Service Managers Service contract offered to Customer. Installations Co-ordinate Equipment Installations – working with Warehouse Operator to arrange delivery of Equipment to site, Scheduling Installations team, agreeing start date with customers Co-ordinate Install Engineer teams – schedule upcoming Installations, manage time allocated to each job, highlighting overruns Be key point of contact with Customers in scheduling Installation work, providing updates on work completed to date and work outstanding. Liaising with customers & lead Engineers to ensure that any client work required is completed so as not to delay Installations Dealing with 3rd party Subcontractors as required -scheduling and tracking their activity Ensure all Installations paperwork is completed in full with customer signature of acceptance and then forwarding this signed off documentation to customers Managing Documentation – Preparation of necessary Health & Safety documentation to get access to sites -RAMS, Staff induction forms, etc. On completion of jobs submitting Operating & Maintenance documentation to customers Arrange hire of specialist Equipment for Installations teams – hoists etc Book Hotels as need for Installation Team once approved by Installations Manager Manage any Warranty claims for faulty equipment from factories Manage any Warranty claims from customers Logistics Liaise with Group factories and 3rd Party suppliers as to delivery dates for Equipment ordered and using this information to plan Installation and schedule Engineers Work with warehouse manager to arrange transport of Equipment from factory to Customer site or Company Warehouse -ensure close monitoring of costs Ensure all Equipment onsite before start of Installations work Health & Safety Maintain records of all Engineer safety training (Safe Pass, Manual Handling, MEWP, etc) Preparation of RAMS for Installations Key Competencies Communication : Excellent Customer communication skills with ability to work under pressure. Technical Skills : Proficiency in tools like MS Office, MS Word & MS Excel Leadership : Ability to be proactive -anticipate requirements and deal with these Organization : Strong organizational and prioritization skills -Must be able to multitask Service Contract Support Maintain records of completed installations to identify opportunities for service contract renewals and new service agreements. Work closely with Area Service Managers to provide customers with service contract proposals following project completion. What We're Looking For Previous experience in project coordination, project management, installations planning, or a similar operational role. Experience managing multiple projects and stakeholders simultaneously. Experience working with field-based teams and subcontractors is desirable. Skills & Competencies Excellent customer service and communication skills. Ability to build strong working relationships with customers, suppliers, and colleagues. Comfortable working under pressure and managing competing priorities. Strong proficiency in Microsoft Office, particularly Excel and Word. Experience using scheduling, planning, or project management systems is advantageous. Proactive approach with the ability to anticipate challenges and implement solutions. Strong problem-solving and decision-making skills. Outstanding organisational and planning abilities. Ability to multitask effectively in a busy, dynamic environment. Strong attention to detail and commitment to delivering high-quality outcomes. Join Our Team If you're an organised, customer-focused professional with strong coordination skills and a passion for delivering successful projects, we'd love to hear from you. Apply today and open the door to a rewarding career with ASSA ABLOY Entrance Systems Ireland. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.