Senior Service Provider Manager (all genders) - Stockholm/Brunna

THE ROLE & THE TEAM As Senior Service Provider Manager (all genders), you will be responsible for optimising the performance of the fulfilment centre by managing the agreed service levels, and the operational and contractual performance of our fulfilment partner (or 3PL) for this site. You will interact continuously with the 3PL, Zalando Headquarters, and your peers from other international fulfilment centres regarding all aspects of the operational process on site. WHAT WE’D LOVE YOU TO DO (AND LOVE DOING) You will lead the Swedish operations for Zalando with local ownership of all topics related to the delivery of Logistics Operations. You will be required to act across multiple dimensions (operational, technical, quality, continuous improvement, labour, legal, financial) to ensure the site performs to its full potential. Your primary responsibilities will include: Partner & Contract Management: Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets. Performance Management: Defining targets and measuring performance based on Service Level Agreements (SLAs). You will manage the reporting and reviewing processes and provide analysis of the data. Stakeholder Liaison: Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met. Strategic Steering: Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs. Financial Oversight: Monitoring the budgeting and invoicing processes, utilising your specialist knowledge of the operational processes and activities run by the 3PL. Continuous Improvement: Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network. Project Support: Supporting projects designed to improve the customer proposition as well as site efficiency. Site Representation: Representing the site’s interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards. Leadership and People Development: Leading Zalando own employees on site. WE’D LOVE TO MEET YOU IF You possess a bachelor's degree (or equivalent) along with extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing. You are business fluent in English and Swedish; German language skills would be an advantage. You have a proven track record in project management and operational management. You have extensive experience in contract management. You have excellent communication skills and a proven ability to build strong and successful internal and external stakeholder relationships. You demonstrate a high level of (data) analytical and reporting skills. OUR OFFER Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 30 days of vacation a year Health and wellbeing options Learn all about Zalando and our values here: INCLUSIVE BY DESIGN If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds. We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential. We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you. Discover more about our commitment to creating a diverse and inclusive workplace: