Senior Service Technician

Job description

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange. As a Senior Service Technician at CSE Crosscom, you'll play a vital role in supporting and maintaining mission-critical communications systems across a wide range of industries — including mining, emergency services, transport, utilities, and more. You'll be out in the field, working hands-on with cutting-edge radio technologies like DMR, TETRA, P25, and a variety of IP-based networks, as well as CCTV, telephony, and PAGA systems. You’ll troubleshoot and resolve issues, plan and implement system upgrades, and contribute to the seamless delivery of technical services our clients rely on as well as: • Deliver end-to-end servicing of two-way radio systems, including analogue, DMR, TETRA, and P25 networks • Install, test and commission radio networks, IP systems, CCTV, PAGA, telephony, and associated infrastructure • Troubleshoot and repair equipment faults across diverse environments – both in the field and in-house • Configure and program radio equipment, including maintenance of code plugs and firmware updates • Conduct site assessments and surveys, prepare implementation plans, and produce detailed reports • Maintain detailed service records, compliance documentation, and ensure workshop tools and vehicles are field-ready • Mentor apprentices and junior team members, helping develop a capable, agile and responsive workforce • Contribute to continuous improvement, toolbox meetings, safety procedures, and internal training programs About you: • Certificate III or higher in Electronics, RF Engineering or similar • Hands-on experience with radio spectrum, P25, TETRA, DMR, and networked systems • Confidence working at heights, with EWP or tower climbing (current high-risk licence required) • Experience with telephony, CCTV, UPS, access control, PA systems, and more • Strong troubleshooting skills & calm under pressure • Knowledge of ACMA regulations • A true team player who takes pride in great customer outcomes In return CSE Crosscom can offer an excellent opportunity to grow your career, in a stable and expanding environment. On top of: • Attractive renumeration package and benefits • Excellent personal development opportunities with training, education, mentorship and upskilling • Career growth with a fast-growing company • Numerous employee benefits and HR resources • Excellent stability and long-term prospects with expansion of clients and services in every state. At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.