Senior ServiceNow Engineer

Job description

### About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a *Great Place to Work* around the world, Baringa has been recognised by the *Financial Times* in 22 categories of its UK Leading Management Consultants rankings, and by *Forbes* for four consecutive years as one of the World’s Best Management Consulting Firms. ## Our Technology and Cyber team are looking for an experienced Senior ServiceNow Engineer to join the team. **Please note, although this role is remote you do need to be based and have right to work within the UK** Baringa has grown so fast, and it continues to grow rapidly. Those new joiners keep on coming! We are a global function supporting the firm as it enters new markets. We are re-architecting and evolving our cloud-based business systems and infrastructure. We are on a mission to develop great technology products, deliver great services, and protect the trust our people and clients place in us. We have installed a new operating system for ourselves, and rebooted what was a corporate IT department into a corporate technology company, transforming the way we work. Now we are building for the next era of work. AI is becoming part of the fabric of how Baringa operates, and we are developing the products and platforms that will help colleagues find knowledge, act on insight, navigate complexity, and get work done with greater speed, quality, and confidence. Some of this will be visible through intelligent experiences and agentic systems. Some of it will sit beneath the surface: data products, workflow platforms, integrations, automations, cyber security, governance, and the architecture that makes all of it safe, scalable, resilient, and useful. So much to build on, so much to progress. So much to deliver. So much to play for! Do you know what though? We are going to do it. All of it and more. We have the support to drive change. We have the belief. We are going to do great things. Come and join us! ### What you will be doing As a Senior ServiceNow Engineer within the Operational Excellence team, you will play a key role in Baringa’s digital transformation. You will help drive iterative improvements to our platform and processes, while shaping your own remit, influencing how we work, and supporting continuous improvement across the function. You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates. We operate on a configuration first, customisation last development model. - System design, configuration, testing and support. - Implementing ServiceNow standards as best practices. - Working with Workflow Studio flows and integrations. - Supporting our current stack as BAU – CSM, ITSM, FCM, WSD and more. - Ability to define, document and implement technical requirements. - Experience in integrations & Service Graph Connections. - Identify opportunities to automate business processes and end user experience in general. ### Your skills and experience - Certified System Administrator required. - Certified Application Developer preferred. - ITIL foundation certification is preferred. - Experience in ServiceNow ITSM implementations and support. - Additionally, experience in CSM and HRSD a huge plus. - Well organised and proactive individual who is calm under pressure with the ability to problem solve. - Experienced in working in an Agile environment with the ability to prioritise appropriately. - Excellent soft skills with the ability to communicate to all levels within the business. ## What a career at Baringa will give you ### Putting People First. ### Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: - Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. - Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. - Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. - Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. - Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. ### Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. ### An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. [Click here](https://www.baringa.com/en/impact/awards/) to see some of our recent awards and how we’ve achieved this. ### Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. ### Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. ### Baringa Privacy Notices **For UK & EU** Your personal data will be retained by Baringa for up to two years, in accordance with our [UK Recruitment Privacy Notice /](https://www.baringa.com/globalassets/careers/dp-004-ukrpn---uk-recruitment-privacy-notice-pdf.pdf) [EU Recruitment Privacy Notice](https://www.baringa.com/globalassets/careers/dp-005-eurpn---eu-recruitment-privacy-notice-pdf.pdf), to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at [privacy@baringa.com](mailto:privacy@baringa.com) **For the USA** Your personal data may be retained by Baringa for up to two years, as outlined in our [Recruitment Privacy Notice (AMER & APAC)](https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact [privacy@baringa.com](mailto:privacy@baringa.com) **For Australia & Singapore** Your personal data will be retained by Baringa for up to two years, in accordance with our [Recruitment Privacy Notice (AMER & APAC)](https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at [privacy@baringa.com](mailto:privacy@baringa.com)