Senior Services Engineer

Job description

What you will do The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for BMS systems. You will be part of a growing team of BMS technicians maintaining and supporting customer’s facilities. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service. You are the primary ‘mobile’ contact for all Johnson Controls technical service issues, responsible for trouble shooting and resolving issues on highly complex systems according to a defined process, service agreement and customer needs. How you will do it Supervise a team to provide support in retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and trouble-shooting projects Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement Prepare maintenance and retrofit proposal and tender Maintain good relationship with customers Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities Support proposals to support recommendations and solutions What we look for Required Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent 2 to 3 years’ relevant experiences Preferred Effective interpersonal, presentation and project management skills Good problem solving techniques, organizing and planning ability Good spoken and written in English and Chinese Independent and able to work under pressure & tight deadline Willing to work on site in various locations