Senior Site Reliability Engineer

Job description

**About StarRez** StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   The Role We are looking for a Senior Site Reliability Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced engineer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations. In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. What You Will Own - Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution design - Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks. - Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents - Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems - Participate in on-call rotations to ensure system reliability and rapid incident response. - Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth - Conduct performance tests to identify and remediate bottlenecks - Develop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code. - Monitor, review and tune databases to ensure high availability and performance - Collaborate with product engineering teams to design/build fit-for-purpose and observable software - Contribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or similar - Proven experience (3-years+) in a Platform Engineering, Site Reliability Engineering or Software Engineering role. - Experience (1+ years) working on a SaaS platform - Production experience operating containerization technologies (Kubernetes). - Proficiency with one or more public cloud providers such as Azure, AWS or GCP - Proficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation. - Proficiency in scripting and automation using languages like Bash, PowerShell or Python. - Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. - Proven track record of maintaining highly-available and performant production environments. - Ability to identify and implement effective mitigation strategies and operational playbooks. Preferred Qualifications - Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus Deploy - Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus - Experience in database management/performance tuning, particularly MSSQL. *Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!*   **Reasons to Join our Team** StarRez is not just a workplace—it’s a place to belong, build, and grow.   - **A Culture That Lasts:** Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. - **Global Impact, Local Ownership**: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. - **Long-Term Vision:** We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. - **Innovation with Stability**: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. - **Z-Factor:** We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   *We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.*  ***Notice to external Recruiters and Recruitment Agencies:***  *StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.*  StarRez is an equal opportunity employer.