Senior Site Reliability Engineer

Job description

Inspire Brands is hiring two Senior Site Reliability Engineers to help build and scale reliable, resilient, and observable systems supporting high-traffic, customer-facing digital platforms. These role blends software engineering, systems thinking, and operational excellence to reduce toil, prevent incidents, and improve system reliability at scale. The ideal candidate has hands-on experience applying and implementing SRE principles — not just supporting production systems, but engineering reliability into them. RESPONSIBILITIES Reliability Engineering Define and manage SLIs, SLOs, and Error Budgets for critical services Drive production readiness reviews and reliability requirements into architecture and design Perform capacity planning, failure mode analysis, and dependency risk assessments Identify systemic reliability risks and drive remediation before they cause customer impact Observability Design monitoring, alerting, logging, and tracing solutions using modern observability tooling Improve signal-to-noise ratio and reduce alert fatigue Build dashboards and telemetry that reflect true service health, not just infrastructure metrics Incident Management Lead technical response for high-severity incidents Drive blameless postmortems and root cause analysis focused on systemic fixes Continuously improve detection, response, and recovery processes Participate in an on-call rotation Automation & Toil Reduction Identify and eliminate manual, repetitive operational work through automation Build self-healing systems, tooling, and scripts to reduce human intervention Improve CI/CD pipelines and deployment safety (canary, rollback, blue-green) Support Infrastructure as Code (Terraform, Bicep, or similar) Performance & Scalability Conduct load testing, performance benchmarking, and bottleneck analysis Partner with engineering to design systems for horizontal scalability and fault tolerance Collaboration & Culture Partner with engineering teams to implement resiliency patterns (circuit breakers, retries, graceful degradation, rate limiting) Mentor engineers on SRE best practices Promote a culture of engineering-driven reliability over reactive operations EDUCATION AND EXPERIENCE QUALIFICATIONS Required Qualifications 5+ years experience in Site Reliability Engineering, Software Engineering, or Platform Engineering 2+ years experience with Kubernetes and containerized workloads 4-year degree in Computer Science or related field Preferred Qualifications Experience with chaos engineering or resiliency testing Experience with high-volume, high-availability transactional systems Experience with AI-assisted observability or operational automation Experience making meaningful contributions to internal SRE tooling, frameworks, or platforms REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES Strong programming/scripting skills (Python, Go, Java, or Node.js) Demonstrated experience defining and operating against SLOs/Error Budgets Strong skills in leading incident response and root cause analysis for production systems Solid understanding of distributed systems and microservices architecture Deep knowledge and expertise in at least one major cloud platform (Azure, AWS, or GCP) Expertise with observability platforms and monitoring strategy This position is based in our Atlanta Support Center, with an expected on-site presence of 80%. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.