Senior Software Engineer (Application Operations)

Job description

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. ***This role offers a hybrid work model to be present in our London office twice a week.*** **Your Role in our Mission:**This hands-on role sits at the intersection of operational excellence and engineering craft. You’ll bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations while increasing autonomy, quality, and impact for our Application Operations function. You’ll apply these practices across our **AWS** environment (**EKS**), **PHP** services, and **MySQL** databases, using **Datadog** as our observability platform, **Kibana** for log exploration, and **Heap** to help quantify and understand customer impact.