Senior Software Engineer, Lead for CLM Middleware (JRI-5962) (Singapore)

Job description

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region. Responsibilities Own the end-to-end design, development, and optimization of the CLM Manager middleware components. Drive enhancements and continuous improvements to support new business requirements, new country/branch rollouts, and cross-system integrations. Ensure middleware solutions are scalable, secure, resilient, and aligned to enterprise architecture standards. BAU support: Provide day-to-day support and maintenance of critical business applications. Monitor application performance, troubleshoot issues, and ensure timely resolution. Manage and resolve incidents, service requests, and user queries related to the application. Perform bug fixes, patches, and application upgrades. Document incidents, solutions, and support processes for knowledge sharing. Perform root cause analysis for recurring issues and recommend improvements. Ensure compliance with SLAs (Service Level Agreements) and ITIL processes. Support application deployments, testing, and validation activities. Liaise with stakeholders to understand application functionality and provide effective support. Planning: Plan for development activities and provide effort estimates. Requirement Gathering: To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements. Create Technical Impact Analysis: Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions. Design technical solutions based on Functional Specification Document. Development & Unit Testing: Build solutions based on Technical Specification and conduct unit tests to ensure quality of development. Create Release Documents: Create or review documents related to system release or deployment. Incident support: Provide technical support in resolving incidents. Conduct root cause analysis. System Testing: Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test. Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables. Timely escalate issues to PM of any challengers and issues. All other duties and tasks as assigned. Requirements Bachelor’s degree in computer science or information technology. 5-7 years' experience in software development using .Net technologies, preferably C#.Net. Experience working in a bank or financial institution is preferred. Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure. Hands-on experience in developing Azure Functions, Azure messaging computes. Good knowledge in SDLC methodologies (Waterfall and/or Agile). Good presentation, communication, and coordination skills. Proactive and self-motivated. Proven track record of team leading experience. Ability to contribute individually and collaborate well in a team. Strong sense of accountability and ownership. Knowledge of CLM system is preferred.