Senior Software Engineer – ServiceNow-5

Job description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India . Roles & Responsibilities Responsibility for implementing and operating the supported solutions within the DevOps team Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle Responsibility for the security of the products and solutions to be supported Close collaboration across teams and products with other ServiceNow product teams Active contribution as a central part of the DevOps product team, including the integration of connected products and systems Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management) Configuration (event ingestion, correlation, alerting, workflows) Integration with monitoring tools, cloud platforms, and external data sources Improve CMDB data quality, discovery patterns, and service mapping accuracy Aligning ITOM with HAM and SAM for asset transparency Education & Work Experience Completed a degree in computer science. 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer. Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM Proven experience in Event Management implementation projects Solid experience with CMDB, Discovery, and Service Mapping concepts Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. Basic knowledge of AI technologies and their practical application. Basic understanding of AI ServiceNow platform capabilities (NowAssist). Experience as a full-stack developer is helpful but not required. ITIL Foundation level and project management certification are advantageous. Nice to Have ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM) AIOps and observability tools experience Knowledge of data-driven architecture Your ZEISS Recruiting Team: Saptarshi Chowdhury