Senior Software Engineer – ServiceNow HRSD and EC Pro

Job description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India . Roles & Responsibilities Responsibility for implementing and operating the supported solutions within the DevOps team. Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements. Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle. Responsibility for the security of the products and solutions to be supported. Close collaboration across teams and products with other ServiceNow product teams. Active contribution as a central part of the DevOps product team, including the integration of connected products and systems. Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events. Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments. Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards. Configure and extend HR workflows, integrations, and case routing mechanisms. Ensure seamless integration of HRSD with enterprise systems. Drive continuous improvement of HR processes, user experience, and self-service capabilities. Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing). Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery. Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization). Contribute to best practices for responsible AI usage. Education & Work Experience Completed a degree in computer science. 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises. Deep experience with HRSD modules and EC Pro. Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. Basic knowledge of AI technologies and their practical application. Basic understanding of AI ServiceNow platform capabilities (NowAssist). Experience as a full-stack developer is helpful but not required. ITIL Foundation level and project management certification are advantageous. Your ZEISS Recruiting Team: Saptarshi Chowdhury