Senior Solution Architect

Job description

**Who We Are** Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market. **Our Zadarian Culture** All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries. We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work. **What Diversity & Inclusion Mean to Us** We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together. ### **Your Team & Role** As a member of the Europe Sales POD, the **Sr. Solution Architect** will ensure success in providing cutting-edge solutions by helping customers leverage cloud solutions for scalability, security, flexibility and efficiency, as well as to accelerate adoption. As part of a nimble and dynamic team, this role incorporates diverse responsibilities including, but not limited to, pre-sales and post-sales engagements, solutions selling, and relationship management. ### Your day to day **Solution Architecture and Pre-Sales Support** - Engage with customers, partners and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions. - Design, document, build and present cloud architectures that align with industry best practices and customer objectives. - Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations. - Partner with engineering and product teams to develop innovative solutions that address customer pain points. - Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions). **Customer Relationship Ownership** - Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory. - Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments. - Gather customer feedback to influence product enhancements and service improvements. - Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem. **Customer Cloud Monitoring and Support** - Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency. - Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies. - Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health. **Cross-Team Collaboration** - Act as a conduit and liaison between customers, support service, engineering, product management and company management teams. - Partner with Account teams, Business Development Managers and Service teams to accelerate customer adoption and revenue goals. - Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies. - Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns. - Assist in onboarding and mentoring of members of the Solution Architecture team. - Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities. ### What you bring - 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting. - 5-10 years of related experience in the IT field, including roles in software development, system administration or system engineering - Demonstrated ability to think strategically about business, product, and technical challenges. - Proven experience in consultative technical sales or professional services with a proven track record of success. - Proven experience in customer-facing positions. - Demonstrate firm knowledge and experience of SAN / NAS technologies. - Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives. - Strong verbal and written communications skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams. - Advanced level experience with Data Center networks and network topologies. - Advanced software architecture skills and experience building complex software systems designs. - Advanced hands-on, technical experience working VMware and/or AWS technologies. - Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage. - Understanding of Backup and Disaster Recovery solutions and architectures.