Senior Solution Delivery Manager

Job description

A bit about the team and what you'll deliver... We’re looking for a Senior Solution Delivery Manager to lead our regional Pre-Sales, Customer Onboarding and Technical Account Management teams across EMEA. As part of our global Solutions Delivery organisation, you'll combine technical expertise, customer leadership and people management to ensure our customers successfully adopt, implement and grow their use of Trustonic solutions. You'll work closely with Sales, Product, Engineering and Delivery teams to shape regional strategy, lead complex customer engagements, improve our ways of working and ensure we deliver a consistent, high-quality customer experience. You'll be a trusted technical advisor to our customers, bringing a deep understanding of the Trustonic Platform, device locking, OEM integration and secure technologies, while also developing a high-performing regional team. The role covers EMEA and involves approximately 25–40% travel for customer meetings, trade shows and company events globally. As the Senior Solution Delivery Manager , you will: Team leadership & operational excellence Lead, coach and develop the regional Pre-Sales, Customer Onboarding and Technical Account Management teams. Set and track team objectives aligned to customer success and business goals. Build a high-performance culture through regular 1:1s, feedback, coaching and development. Develop scalable operating models, playbooks and best practices across Pre-Sales, Delivery and TAM. Identify and remove operational bottlenecks to improve team efficiency and customer responsiveness. Monitor customer health, adoption, KPIs and account risks, providing regular reporting to the VP Global Solutions Delivery. Identify and develop tools that improve internal processes and customer engagement. Strategic Pre-Sales & customer engagement Lead technical engagement for strategic and complex opportunities alongside Sales leadership. Own regional qualification criteria and prioritisation for Pre-Sales engagements. Partner with Product, Marketing and the Pre-Sales Centre of Excellence to adapt global strategies to the EMEA market. Lead technical discovery with strategic customers, understanding their technical, functional and security requirements. Represent Trustonic at industry conferences, technical forums and customer events. Use customer and market insight to identify competitive risks, common technical blockers and opportunities to influence Product and Engineering roadmaps. Customer delivery & technical leadership Act as a senior technical advisor across Trustonic's services and solutions. Support complex customer onboarding and implementation programmes, ensuring successful delivery with available resources. Build strong relationships with strategic customers and understand their technology strategies and business objectives. Oversee customer engagement across the lifecycle, from Pre-Sales and onboarding through to adoption, growth and technical support. Manage and coordinate technical escalations, working closely with Commercial, Product, Engineering and Delivery teams. Ensure the regional team is kept up to date with Telecoms Platform product updates, best practices and relevant training. Help reduce time-to-revenue by improving qualification, handovers, onboarding and delivery processes. Who you are... A strategic, technically strong and customer-focused leader who enjoys solving complex problems, developing people and building strong relationships with customers. You're equally comfortable leading a team, discussing technical architecture with engineers, working through complex customer challenges and influencing senior stakeholders. You bring structure to complex environments and enjoy finding ways to make teams more effective. You're proactive, curious and commercially aware, with the ability to balance the needs of customers, your team and the wider business. You're comfortable operating in a fast-moving international environment where priorities evolve and collaboration across regions is essential. What makes you, you... Experience Experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams. Strong experience managing and developing technical teams. Proven experience working with strategic enterprise customers and complex customer relationships. Experience planning and delivering multiple complex customer rollouts, often with limited resources. Experience working in a SaaS and/or System Integration environment. Strong experience with API integrations and technical solution delivery. Experience working with secure systems and technologies, ideally including device locking. Experience with OEM integration, software update management and device security. Experience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable. Knowledge & Skills Strong technical and commercial understanding of customer solution delivery. Excellent stakeholder management and communication skills, with the ability to simplify complex technical concepts. Strong influencing, negotiation and mediation skills. Ability to motivate and drive progress across teams without direct authority. Strong problem-solving skills and a practical, creative approach. Excellent organisational and time-management skills, with the ability to manage multiple priorities. Experience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial. An understanding of AI and Agentic AI and their potential application in a technical/customer environment. Fluent English, both written and spoken. Fluency in French is a plus. It would be great if you also have... Experience working across key regional markets, including South Africa, East West Africa and Europe. Experience in the telecoms industry or smartphone ecosystem. Experience with device locking technologies and OEM environments. A background in Computer Science, Information Technology or a related discipline. Undergraduate degree or equivalent level of skill, experience and knowledge. Experience and knowledge in Computer Science and Information & Technology. What we can provide you in return for your investment... Competitive compensation A base salary that reflects your expertise and impact. Bonus scheme to share in our success. Financial security & wellbeing Private medical insurance for you from day one. Flexibility & work-life balance Remote working arrangements to support your lifestyle. An open holiday policy with no upper limit—take the time you need, when you need it. Support for volunteering and causes that matter to you. Growth & development Opportunities for professional development and career progression. Exposure and interaction with global teams. Inclusive, supportive culture A commitment to diversity, equity, and inclusion. A collaborative environment where your voice is valued and your wellbeing is prioritised. Impact & purpose The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives. #LI-Remote Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge . Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!