Senior Solutions Consultant

Job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. POSITION SUMMARY Reporting to the Manager of Solutions Consulting EMEA & APAC, this role sits at the intersection of technology, revenue, and customer success. You’ll partner with Account Executives, Customer Success Managers, and Service Delivery to solve complex identity challenges for enterprise customers, leading efforts from the discovery and solution design through to evaluation for prospects and existing customers. This is a hands-on, client-facing role for someone who enjoys deep technical problem-solving while influencing strategic outcomes. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This will be a full-time, permanent position working out of the Singapore office on a hybrid model (3-days per week in the office). WHAT YOU’LL BE DOING: - Engage with customers directly, acting as the key technical point of contact for our most strategic customers - Own the discovery process to uncover business objectives, customer technical requirements, run technical demonstrations and proof of concepts - Translate technical and business requirements into scalable solutions, lead technical engagements, and ensure customers realize maximum value from Trulioo’s platform - Advising on best practices across identity, compliance, fraud, risk and integrations, adapting your approach to different customer contexts and levels of technical depth - Collaborate cross-functionally to deliver seamless customer outcomes - Contribute to internal knowledge and technical excellence WHAT YOU’LL BRING: - Post-Secondary Degree or combination of desired experience and education - 3-5 years of experience in a Senior Technical Support, Solutions Consultant or Implementation Specialist role - Written and verbal English and Mandarin proficiency is required - Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences - Ability to work collaboratively in a fast-paced, team-oriented environment - Technical background with familiarity in JSON, RESTful APIs, and native and web-based SDKs - Proven ability to simplify complex concepts, deliver effective product demonstrations, and communicate confidently with stakeholders at all levels - Strong API expertise (REST, API design, OAuth, API keys, JSON/XML) with the ability to translate complexity into clear, actionable solutions - Comfortable working independently and cross-functionally, collaborating with distributed teams across regions - Apply a “Trusted Expert” mindset to interpret customer requirements and recommend flexible, forward-thinking solutions - Familiarity with AI and emerging technologies, with the ability to: - Apply AI to improve the efficiency and quality of customer engagements, technical discovery, solution design, demos, and documentation - Identify opportunities to incorporate AI into customer workflows and position Trulioo's AI-powered risk intelligence capabilities to deliver measurable business outcomes - Champion the adoption of AI tools and best practices within the Solutions Consulting team to improve productivity, consistency, and customer value - Relative experience in identity verification, compliance, or fintech industries is a plus INTERVIEW PROCESS: At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do. Here's what you can expect throughout the interview process: - Recruiter Interview: 30 minutes - Hiring Manager Interview: 45 minutes - Panel/Presentation: 60 minutes - Final Leadership Interview: 45 minutes Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy https://www.trulioo.com/website-privacy-policy in the section “When you apply for a job”.