Senior Solutions Delivery Engineer- DevOps

Job description

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. As a Senior Solutions Delivery Engineer, you will guide customers through structured onboarding, migration, configuration, and optimization of Sonatype products while partnering with engineering, customer success, sales, and product teams to solve challenges and deliver impactful outcomes. In addition, you will provide delivery leadership within the Solutions Delivery Engineering team, supporting engagement quality, consistency, and peer mentorship. ### What You Will Do - Provide delivery leadership within the Solutions Delivery Engineering team, supporting engagement quality, consistency, and best practices. - Act as a point of escalation for complex or high-impact engagements, helping guide resolution while remaining within defined service scope. - Support and mentor other Solutions Delivery Engineers in the region through delivery reviews, knowledge sharing, and peer guidance. - Contribute to the improvement of service templates, delivery standards, and internal documentation to strengthen consistency and scalability. - Share delivery insights and recurring patterns with cross-functional partners to inform continuous improvement efforts. - Serve as a communication filter for regional delivery topics, consolidating updates, risks, and escalations for review with the Solutions Delivery Engineering manager. - Occasional travel may be required for specific customer engagements or internal activities. ### Core Solutions Delivery Engineer Responsibilities - Deliver Sonatype service offerings in alignment with defined scope, success criteria, and delivery standards, including implementation, configuration, and structured customer guidance. - Support product-focused migration activities by executing data and configuration tasks, validating completion, and ensuring alignment with target state requirements. - Provide product-specific guidance, identify issues or risks, present available options, and perform troubleshooting within the engagement scope. - Manage engagement timelines, expectations, communication, and documentation, and facilitate working sessions, reviews, and customer discussions. - Collaborate with Customer Success, Sales, Support, and Product Management, and share field insights that inform product and service improvements. - Maintain accurate plans, validation records, and engagement materials, provide complete handoffs to internal teams, and record activities for traceability and continuous improvement. ### What We Are Looking For - You are a US Citizen - At least 8 years of experience in DevOps, cloud engineering, software delivery, or related work. - Knowledge of repository management, artifact workflows, CI and CD tools, containers, and orchestration. - Familiarity with AWS, Azure, or Google Cloud, modern build ecosystems, and SDLC. - Ability to work with Groovy, Bash, Python, Helm, or YAML when required. - Ability to lead customer engagements with clear communication, documentation, and ownership. - Demonstrated experience providing delivery leadership, peer guidance, or escalation support within a regional or team-based delivery environment. Nice to Have - Experience with migration or modernization projects. - Exposure to enterprise DevOps, software security, or supply chain practices. - Experience working with global, cross-functional teams. - Familiarity with SaaS delivery models or cloud-based deployment patterns. ### Things That We Are Proud Of - 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing! - 2025 AI Compliance Solution of the Year - AI Breakthrough Awards - 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology - 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report) - Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024 - Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year." - SD Times: Best in Show Security - Fast Company Best Workplaces for Innovators 2024 - The Herd Top 100 Private Software Companies 2024. - Diversity & Inclusion Working Groups - Parental Leave Policy - Paid Volunteer Time Off (VTO)