Senior Solutions Engineer (3+ years, B2B SaaS)

Job description

**About Docsumo:** Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars. At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to: - Boost efficiency by 6-10 times. - Make quick, accurate decisions from unstructured information. - Scale operations effortlessly through innovative technology ### Key Responsibilities: - Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc. - Should be able to cater to the customer's requirement. - Should be able to provide support assistance to the customer at times when required. - Delivering customer demos and helping with customer onboarding. - Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions. - Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered. - Reporting processes that may need improvement. - Ensuring that our CRM contains accurate account details and contact information. - Work with the CS and Sales team to ensure all the demos and onboarding setups are handled. - RnD mindset to come up with innovative solutions and workflows. - Work Timings will be 3:30PM IST to 12:30AM IST ### Need to have: - Has minimum 3 years of experience, preferably in SaaS or IT. - Must have a full time degree in Engineering Background. - Must have good experience in programming languages like python. - Good understanding of REST API and making api calls. - Good experience with POSTMAN, integration tools like zapier, and other middleware. ### Nice to have: - Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me - Consistent track record of documenting, synthesizing, and communicating results. - Must be self-motivated, flexible, collaborative, with an eagerness to learn. - Commitment to embracing best practices and a continual improvement mindset.