Senior Solutions Engineer

Job description

SENIOR SOLUTIONS ENGINEER ABOUT SINGULAR Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution across mobile, web, PC, and console, best-in-class ad fraud prevention, and automatic data exports directly into BI tools. Singular is also advancing campaign and creative analysis through integrations and partnerships with ChatGPT, Claude, and Gemini, helping marketers access AI-powered marketing insights without relying only on dashboards or SQL. Singular has teams in 12 countries and employees across 65 cities, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $100M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, creative, technical, and customer-focused people to help us continue building the future of marketing measurement. THE ROLE Singular is looking for a Senior Solutions Engineer to support complex customer implementations, technical onboarding, advanced troubleshooting, and ongoing technical advisory needs across the Americas. This role sits at the intersection of customer success, technical implementation, product feedback, and scalable solution design. You will partner closely with Engineering, Product, Sales, Customer Success, and Support to help customers implement Singular successfully, resolve complex technical challenges, and identify repeatable patterns that improve how our team operates. The ideal candidate has strong technical depth, strong customer-facing judgment, and the ability to operate independently in ambiguous situations. You should be comfortable investigating SDK, API, attribution, data validation, web, and reporting issues directly, while also communicating clearly with customer engineering, marketing, analytics, and business stakeholders. This is not a purely reactive support role. You will be expected to help turn recurring customer and implementation challenges into better documentation, workflows, internal tools, enablement, and product feedback. You should also be comfortable using AI tools to improve implementation workflows, accelerate troubleshooting, summarize technical context, and create scalable internal resources. This is a fully remote position reporting to the Director of Solution Engineering, Americas. WHAT YOU’LL DO - Own and support technical implementation of Singular’s platform, from scoping and planning through onboarding, validation, and post-launch technical advisory. - Provide senior technical ownership and continuity for high-priority customer accounts across the Americas, supporting complex implementations, escalations, and ongoing technical advisory needs. - Lead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations. - Use SQL, logs, APIs, internal tools, and customer-provided technical context to investigate data quality, attribution, and implementation issues. - Build trust with customer engineering, marketing, analytics, and business stakeholders through clear communication, structured problem solving, and reliable follow-through. - Partner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence. - Collaborate with Engineering and Product to identify customer-backed product gaps, recurring implementation patterns, and roadmap opportunities. - Work with Support and Customer Success to ensure technical issues move through the right channels with clear ownership, context, and follow-up. - Use AI tools to improve implementation workflows, accelerate technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and build lightweight internal tools or scripts that reduce repeated manual work. - Develop internal playbooks, training materials, documentation, and workflow improvements that help scale the Solution Engineering team. - Assist with technical sales activities for new and existing accounts when deeper implementation or feasibility expertise is needed. - Prioritize customer product or feature requests and communicate them clearly to Product with supporting technical context and business impact. WHAT YOU’LL NEED - 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role. - Experience supporting complex customer implementations or enterprise-level technical accounts. - Strong technical troubleshooting skills and the ability to break down ambiguous technical problems. - Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms. - Ability to write SQL queries and investigate data quality, reporting, or attribution issues. - Comfort working in Mac, UNIX, or command-line environments. - Ability to read, debug, or write lightweight scripts, preferably in Python. - Strong communication skills with both customer-facing and internal technical audiences. - Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders. - Independent, fast learner who can operate effectively in a fast-paced, globally distributed environment. - Strong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners. - A desire to build things, improve processes, and create scalable solutions rather than only solve one-off issues. NICE TO HAVE - Experience with mobile development, including iOS and Android. - Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports. - Experience with Singular, another MMP, or adjacent analytics SaaS platforms. - Hands-on experience with Python and backend frameworks such as Django or Flask. - Experience using AI tools to improve technical workflows, documentation, analysis, automation, or customer support processes. - Experience working with remote or globally distributed teams. - Experience creating technical training materials, implementation playbooks, or customer-facing documentation. EQUAL OPPORTUNITY STATEMENT As a proud equal opportunity employer, we are committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We do not just accept difference. We value people being who they are for the benefit of our employees, our products, and our community.