Senior Solutions Engineer

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for an experienced, articulate, and passionate education technologist to join us as a Senior Solutions Engineer (SE), with the primary objective of guiding prospective customers through their evaluation of the Instructure Learning Platform, including Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, Canvas Career, and Impact by Instructure. Solutions Engineer are the primary knowledge resource for the sales team. As a Senior SE you will act as a trusted technical advisor and product advocate across your assigned accounts, identifying deployment and technical considerations throughout the pre-sales process, designing creative solutions, and building strong relationships across the sales cycle. Working in close partnership with your Regional Directors and Account Executives, you will map customer needs to the right solution across Higher Education, K12, government, and corporate learning markets, and bring the depth of expertise and judgement that senior stakeholders rely on. This role is remote and UK-based, and may require travel of up to 30% across EMEA to support customer engagements. WHAT YOU WILL BE DOING - Partner with Account Executives and Regional Directors to manage complex, multi-stakeholder opportunities from discovery through to close, and progress those opportunities through evaluation, shortlist, and proof-of-concept stages to support win rate and quota attainment across your supported cohort. - Develop and deliver tailored product demonstrations that are simple but engaging, across Higher Education, K12, further education, government, and corporate learning. - Discover and analyse individual customer goals and pain points, looking beyond the immediate requirement to design solutions that fit the customer's wider ecosystem and long-term objectives. - Analyse and respond to technical requirements in RFIs and RFPs, determining which Instructure solutions, services, and partners are needed to meet client needs. - Address integration and deployment requirements including SIS interoperability, SSO and identity, APIs, data residency, hosting, security reviews, and compliance frameworks. - Document customer requirements to support a successful evaluation, proof of concept, and implementation, and facilitate a clean handoff to post-sales teams. - Partner closely with our customer experience teams to ensure an outstanding customer experience, for life. - Share your expertise across the EMEA SE team, mentoring colleagues, contributing to enablement and professional development, and maintaining an organised, current, and instructionally relevant demo environment and technical toolkit. - Be a lifelong learner, developing your own and your team's skills continuously, and stay informed on regional education trends, procurement policies, and digital transformation initiatives across EMEA. WHAT YOU WILL NEED TO BRING - 3-5 years of sales engineering, solution consulting, or technical pre-sales experience in a SaaS environment. - Applied understanding of teaching, instructional design, or education administration. - Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, SSO, and cloud platforms. - Demonstrable experience responding to RFIs and RFPs, ideally within government, enterprise, or large-scale education sectors. - Articulate and compelling presentation skills, with the ability to present to faculty, IT leaders, and executives, both virtually and face to face, in high-stakes scenarios. - The confidence to voice a point of view, challenge assumptions constructively, and guide senior stakeholders through complex evaluation decisions. - Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches. - Self-motivated, self-reliant, collaborative, and communicative. - Willing to travel up to 30% across EMEA. BONUS EXPERIENCE - Prior experience with Canvas or another enterprise-scale LMS, including SIS integration, SSO, or API-based workflows. - Familiarity with European or Gulf education market dynamics, procurement processes, and accreditation or quality frameworks. - Additional European languages (German, French, Spanish, Italian, Dutch) are a plus. WHY YOU'LL LOVE WORKING HERE - The opportunity to shape the future of digital learning across EMEA. - A collaborative, mission-driven team that values authenticity, innovation, and trust. - Active support for your professional development through online and in-person learning, mentoring, and hands-on management by managers who actually care. - Company-provided Mac laptop and an excellent benefits package. - A culture committed to diversity and inclusion, because the more diverse we are, the stronger our ideas and our business become. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.