Senior Solutions Engineer

Job description

## About the Role We are looking for a Senior Solutions Engineer to support customer engagements and help design impactful AI and automation solutions for enterprise environments. In this role, you will work closely with Sales, Engineering, and Customer Success teams to understand business needs, present technical solutions, and support successful implementations. This position combines technical expertise with customer-facing responsibilities and is ideal for someone who enjoys solving complex business challenges through technology. ### Responsibilities ### Pre-Sales & Technical Enablement - Partner with Sales teams to understand customer requirements and design tailored automation and AI-based solutions - Deliver product demonstrations, proof-of-concepts (POCs), and technical presentations - Lead technical discovery sessions and contribute to solution architecture and integration planning - Support technical validation activities throughout the sales cycle ### Solution Design & Delivery - Translate business requirements into scalable and maintainable technical solutions - Collaborate with Engineering and Implementation teams during onboarding and deployment phases - Provide technical guidance and troubleshooting support during key customer engagements ### Customer Engagement & Advisory - Build trusted relationships with customers as a technical advisor - Help customers navigate technical challenges and identify potential risks proactively - Support strategic customer discussions and escalations when needed ### Cross-Functional Collaboration - Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience - Contribute to technical documentation, enablement materials, and internal training resources - Share customer feedback to support product and process improvements ### Industry & Technology Awareness - Stay informed on AI, automation, cloud technologies, and enterprise software trends - Participate in webinars, industry events, and knowledge-sharing initiatives - Help position the company as a trusted technology and solutions partner ## ### Requirements - Bachelor’s degree in Computer Science, Engineering, Business, or a related field - 5+ years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar customer-facing technical roles - Experience with voice technologies, customer interaction platforms, or workflow automation solutions - Strong understanding of enterprise systems, APIs, integrations, and cloud environments - Ability to explain complex technical concepts to both technical and non-technical audiences - Native-level or highly fluent Polish and English language skills - Strong communication, presentation, and stakeholder management skills - Comfortable working in fast-paced, high-growth environments with multiple priorities ### Preferred Qualifications - Experience with CRM platforms or pre-sales tools - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud - Knowledge of automation workflows, APIs, or integration frameworks - Experience supporting enterprise-scale implementations and customer success initiatives ### What We Offer - Opportunity to join a fast-growing technology company focused on AI and automation - High-impact role working on enterprise-level solutions - Collaborative international team environment with strong cross-functional exposure - Competitive compensation and career growth opportunities - Open, supportive culture with flat hierarchies and direct collaboration across teams - Flexible hybrid working environment