Senior Solutions Engineer, Post Sales

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The position for Senior Solutions Engineer – Post Sales provides technical support to all INDIA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders. What we are looking for Key Roles and Responsibilities: Based in the INDIA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems. Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives. Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance. Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner. Works with the Service Operations/Fitout teams to implement solutions in existing spaces. Demonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.). Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements. Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery. KNOWLEDGE & ATTRIBUTES Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions. Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software. A thorough understanding of modern data center and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data center requirements. Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce. Comfortable speaking/presenting to groups of all sizes. Able to work in a team/cross-team/multi-site environment. Manages stress and/or fast-pace effectively. Excellent problem solver/creative thinker. Engages customers to extract critical technical and business drivers that may position client deliverables. Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements. Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements. Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment. Must possess effective oral and written communications and strong analytical and problem-solving skills. ACADEMIC QUALIFICATIONS & CERTIFICATIONS Technical degree preferred REQUIRED EXPERIENCE 15+ years previous relevant experience in a similar technical role including pre-sales support, design consulting, construction Previous technical post-sales experience Experience dealing with stakeholders to influence sales PHYSICAL REQUIREMENTS Primarily sitting with some walking, standing, and bending. Able to hear and speak into a telephone. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments. Ability walk and lead technical tours throughout data center. Work conditions & other requirements Primarily remote, with occasional on-site collaboration as required. Flexibility to work across global time zones. Limited travel may be required (~10%). Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.