Senior Specialist, Hospitality & Lifestyle Experiences

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. What You'll Do Support Experience Development Assist in developing hospitality, culinary, wellness, retail, and lifestyle concepts. Research guest trends, competitive offerings, and emerging luxury experiences. Contribute to experience briefs, presentations, and concept documentation. Support development of guest interaction standards and experience requirements. Support Partnerships & Innovation Research potential hospitality, culinary, wellness, and retail partners. Coordinate partner communications and project deliverables. Help evaluate new concepts and collaboration opportunities. Support pilot programs and concept testing. Support Experience Delivery Coordinate implementation planning with Operations and functional partners. Track experience development milestones. Support refinement of concepts based on guest feedback and operational learning. Assist with launch readiness activities. Support Continuous Improvement Monitor guest feedback and operational observations. Identify opportunities to improve existing experiences. Maintain competitive intelligence and trend research. Contribute ideas for future experience development. Success Looks Like Experience concepts are well-developed and implementation-ready. Hospitality and lifestyle initiatives launch smoothly. Partnerships are well organized and effectively managed. Guest feedback informs continuous improvement. The Hospitality & Lifestyle Lead is able to focus on strategy and innovation because project execution is well supported. What We're Looking For Experience 3–6+ years of experience in hospitality, luxury travel, guest experience, lifestyle brands, events, retail, wellness, or related disciplines. Experience supporting guest-facing products, services, or experiences. Strong project coordination and organizational skills. Skills & Capabilities Strong hospitality instincts. Passion for luxury guest experiences. Excellent organization and follow-through. Strong written communication and presentation skills. Ability to manage multiple projects simultaneously. Curiosity and willingness to learn experience design methodologies. Ideal Backgrounds Luxury hotels or resorts Lifestyle brands Culinary or wellness organizations Luxury retail Guest experience teams Hospitality marketing or partnerships Reports To Hospitality & Lifestyle Experiences Lead The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.