Senior Specialist - Workplace Services

Job Description Job Title: Senior Specialist - Workplace Services, Real Estate Location: R1RCM Global Pvt Ltd., Tikri Department: Facilities & Real Estate Reports To: Program Manager – Workplace Services, Real Estate Experience Required: 8-10 Years Key Responsibilities 1. Technical Infrastructure (Electrical Engineering Focus) Manage and ensure up time of: HT/LT electrical systems, transformers, panels DG sets, UPS systems, and power distribution HVAC systems, PAC units Fire safety systems (alarm, suppression, hydrant) Ensure preventive & predictive maintenance (PPM) compliance Handle breakdown management, RCA, and CAPA implementation Ensure statutory compliance (electrical audits, fire safety, EHS) Drive energy efficiency, power optimization, and cost-saving initiatives Maintain asset lifecycle, AMC/CAMC tracking, and documentation 2. Soft Services & Workplace Management (MBA/Admin Focus) Oversee: Housekeeping, cafeteria, pantry Front office and workplace hygiene Ensure high employee experience and workplace satisfaction Drive continuous service improvement initiatives 3. Vendor Management & Cost Optimization Manage vendor lifecycle: Selection, onboarding, SLA/KPI tracking Contract negotiation and renewals Drive cost reduction through strategic sourcing and consumption control Collaborate with Procurement for RFP/RFQ processes 4. Events & Employee Engagement Plan and execute: Townhalls, leadership visits, client visits Employee engagement programs and events Ensure budget adherence and high-quality execution 5. Data Analytics, MIS & Reporting Develop MIS dashboards using advanced Excel Track: Energy consumption Vendor performance Cost optimization Automate reporting and support data-driven decision-making 6. Financial & Administrative Management Manage budgets, petty cash, billing, and expense tracking Ensure financial controls and transparency Maintain records and documentation as per audit requirements 7. Compliance & Documentation Ensure compliance with: Company policies Statutory regulations Audit requirements Maintain SOPs, contracts, and compliance records 8. Employee Support & Stakeholder Management Act as SPOC for facility-related concerns Manage helpdesk and ensure SLA-based resolutions Collaboration with HR, Finance, IT, Procurement, and leadership Must-Have Requirements Bachelor’s Degree in Electrical Engineering (Preferred) MBA (Operations/Facilities/General Management) – Preferred Strong expertise in HT/LT systems, UPS, DG, HVAC, Fire systems Experience in corporate facility & workplace services management Proven skills in vendor management, contract negotiation, and SLA governance Strong exposure to cost optimization & energy management Advanced proficiency in MS Excel (Dashboards, MIS, Analytics) Knowledge of compliance, audits, and safety regulations Ability to manage both technical teams and admin operations Key Skills & Competencies Strong technical + business management blend Analytical and data-driven decision-making ability Excellent stakeholder and vendor management Strong problem-solving mindset and leadership skills High ownership, multitasking ability, and execution focus Role Significance This role is critical to ensure reliable electrical infrastructure operations while delivering high-quality workplace services , enabling business continuity, cost efficiency, compliance, and enhanced employee experience through a balanced technical and managerial approach . Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: Visit us on Facebook