Senior SRE Engineer

Job description

**Application Support Engineer (Site Reliability Engineer)** **Location:** USA **Job Type:** Full-Time, no visa sponsorship available Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. ### What You'll Do As an Application Support Engineer, you will: - Be part of a global production operations team responsible supporting external facing web applications. - Manage incidents, perform root cause analysis, and implement preventative solutions. - Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. - Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. ### Key Responsibilities - Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. - Monitor and troubleshoot issues using observability tools like Splunk. - Create, document, and iterate application monitoring including alerts and synthetic tests - Investigate and expand functionality in Splunk to enable Splunk AI solutions. - Create dashboards and capture metrics to improve visibility and performance. - Respond proactively to system alerts and customer complaints. - Apply industry best practices to support processes. - Participate in a planned on-call rotation. ### Qualifications - 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). - Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred). - Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc) - Familiarity with AWS and/or Kubernetes architecture. - Strong ability to analyze logs and code to resolve Tier 2 issues. - Experience in application-focused support engineering or SRE roles. - Excellent written and verbal communication skills. - Background in DevOps and scripting (Python preferred). - Familiarity with ITIL practices, incident management, and documentation. - Experience with disaster recovery, business continuity, and ServiceNow dashboards. - Comfortable working in Linux environments and shell scripting. ### Preferred Qualifications - Bachelor's or Master's degree in Computer Science, Engineering, or related field. - Consulting experience and Agile methodology background. - Proven ability to lead small to medium-sized teams. - Certifications: ITIL Foundation, AWS, Azure, or GCP. - Experience with Mulesoft, Postman, and API testing support. - Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding. - Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM) - Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). ### What We Value - A proactive, "Can Do" attitude. - Self-driven and autonomous work style. - Strong communication across internal and external teams. - Passion for operational excellence and continuous improvement. - Commitment to compliance and industry best practices.