Senior Staff Engineer( Qualtrics Survey Operations Specialist )

Job description

Must have Skills : Qualtrics Job Description : We are looking for an experienced Qualtrics Survey Operations Specialist who can work as a hands-on individual contributor responsible for end-to-end survey configuration and operational activities within the Qualtrics platform. The ideal candidate should have strong hands-on experience in building complex surveys, configuring survey logic and workflows, managing multilingual survey updates, performing functional and user experience testing, and ensuring surveys are accurate and production-ready prior to launch. Key Responsibilities - Build, configure, and maintain surveys within the Qualtrics platform. - Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows. - Configure and manage Qualtrics workflows, notifications, and automated actions. - Customize survey layouts, styling, themes, and user experience based on business requirements. - Perform survey updates, corrections, enhancements, and version management. - Execute comprehensive functional, UX, workflow, and survey logic testing before deployment. - Troubleshoot survey configuration, logic, workflow, display, and user experience issues. - Manage multilingual surveys and translation updates across supported languages. - Coordinate translation changes and ensure translated content is correctly reflected across survey versions. - Perform quality checks to ensure survey content, logic, translations, workflows, and configurations are accurate before launch. - Support survey deployment, launch readiness, and production activities. - Investigate and resolve post-launch survey issues and defects. - Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations. - Maintain survey documentation, configuration details, version history, and change records. - Ensure adherence to survey governance, quality standards, and operational processes. Required Skills - 8~9.5 years of overall professional experience with strong hands-on experience in survey platforms and operations. - Strong hands-on expertise with Qualtrics. - Experience building and configuring complex surveys within Qualtrics. - Strong knowledge of: o Survey Flow o Branch Logic o Display Logic o Skip Logic o Embedded Data o Validation Rules o Workflows and Notifications o Survey Themes and Styling - Experience managing multilingual surveys and translation updates. - Strong experience in functional testing, UX testing, and survey logic validation. - Ability to troubleshoot complex survey configuration and production issues. - Experience managing survey versions, corrections, and post-launch fixes. - Strong attention to detail with a focus on survey quality and accuracy. - Good analytical, problem-solving, and communication skills. - Ability to work independently as a hands-on individual contributor. Good to Have - Qualtrics certifications or advanced platform training. - Experience with Qualtrics XM / Customer Experience / Employee Experience solutions. - Understanding of JavaScript, HTML, or CSS for advanced Qualtrics customization. - Experience with survey integrations, APIs, dashboards, or data exports. - Experience working with global stakeholders and multilingual survey programs.