Senior/Staff Product Manager, US Growth

Job description

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? __________________ Senior/Staff Product Manager, US Growth About the Role Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale. As a Senior / Staff Product Manager for US Growth, you will own the product strategy for the American market. You are the thought leader and strategic authority on how the Back Market wins in the US: you define what matters, why it matters, and make it happen with the team. You'll drive transformational, multi-domain initiatives (customer, seller, after sales, data etc) that require both deep US market expertise and the ability to navigate a globally-distributed product organization. You will be Back Market's strongest advocate for the US consumer and sellers — influencing product direction across the company and building frameworks that help every team make better decisions for the American market. You will report to the Head of Product (based in Europe), with a dotted line to the US Director of Marketing for local mentoring and business alignment. The role is based in our New York office, where you’ll be embedded in the local business team while partnering with product, engineering, and data colleagues across EU, UK, and APAC on a daily basis. This role sits within the US Leadership Group based locally in the NYC office, giving you a direct seat at the table to shape the American market strategy alongside the local business, marketing, and commercial leaders. Your Mission - Champion the US market within the global organization by developing an authoritative understanding of US consumers, sellers, and the local refurbished tech ecosystem. - Shape and sustain a powerful multi-quarter US product vision informed by competitive intelligence, market trends, and customer insights. - Identify and validate unique, emerging growth opportunities tailored specifically to the US market that are positioned for our team to own. From initial discovery through rollout and subsequent iteration, orchestrating alignment across engineering, data, supply, marketing, and operations. - Turn strategic vision into an actionable, prioritized roadmap backed by strong business cases and thoughtful trade-offs. - Drive high-stakes initiatives from Promote cross-functional synergy by identifying leverage points between global roadmaps and US priorities to advocate for mutual value. - Formulate clear success metrics and establish robust tracking to evaluate performance and rapidly pivot when needed. - Establish scalable frameworks and best practices that elevate product execution standards across the broader organization. You're the Right Fit If You have 6+ years of Product Management experience, with a proven track record of owning complex, multi-stakeholder product strategies in consumer tech, marketplace, or e-commerce. - You have deep US market expertise. You understand the US consumer, the US tech ecosystem, and what makes this market structurally different from Europe. - You've driven transformational, cross-functional initiatives at a domain level (not just squad-level features) delivering outcomes that shaped company strategy. - You influence without authority: you can make a compelling case to stakeholders and leaders across geographies and turn them into allies. - You are a craft-obsessed product builder. You have rigor in discovery, are precise in requirements, are relentless in iteration. - You are comfortable with structural ambiguity: regional teams within global orgs are inherently complex. You don't need a clean org chart to make progress. - You are willing to work from our Union Square office (NYC) at least 3 days a week. Why Back Market - A clear mission with real stakes: reducing e-waste by making refurbished tech the default choice. The US is central to making that happen at a global scale. - Real ownership from day one: you set the agenda, take proactive actions to ensure success, and build the team's credibility through your work. - A culture that values depth: The IC track at Back Market exists because some of the most important work comes from individual contributors who go deep and stay hands-on. - An international company that is genuinely building for the US, not just translating European success. - Competitive salary and comprehensive benefits. INTERVIEW PROCESS Our interview process is designed to provide a well-rounded view of the role, the team, and Back Market. Candidates can expect the following conversations, all conducted via Google Meet: - Introductory Conversation with the Director of People, US: 30 to 45 minutes - Business Screening and Live Case Study: 60 minutes, including a discussion focused on the role and a live case exercise - Cross-Functional Stakeholder Interview: 60 minutes to discuss your approach to cross-functional collaboration and give you the opportunity to meet potential partners and peers from across the organization - Leadership Interview: 60 minutes, focused on project management, collaboration, and soft skills - Back Market Values Interview: 45 minutes with two cross-functional leaders. This conversation is centered on getting to know the experiences and values that make you who you are, exploring how they align with what we are building at Back Market, and giving you another opportunity to learn about our culture and assess whether it feels like the right fit for you Back Market is an Equal Opportunity Employer for any minority, disability, gender identity, or sexual orientation. __________________ WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.