Senior/Staff Software Engineer, Developer Experience

Job description

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge's platform is scaling fast alongside our expanding customer base and product growth. We're building a new agentic engineering team — one of our top company priorities — working directly with our CTO. We're looking for Engineers to help build the agentic infrastructure every engineer at Abridge relies on. You'll work at the intersection of AI tooling, CI/CD and developer experience — building the internal systems and agents that power how we develop and ship software. As an early member of this team, you'll tackle high-impact, high-ambiguity problems spanning CI/CD pipelines, MCP servers, and AI agents. Your work will directly shape how engineers build and deploy across Abridge. This is a rapidly-evolving role that sits at the intersection of AI, developer experience, platform engineering, and healthcare. This is a hybrid role with a minimum of 3 days / week (MWF) in our San Francisco office. Please only apply if you are able to commit to this model and/or willing to relocate to San Francisco. WHAT YOU’LL DO - Build and evolve developer infrastructure: Own CI/CD systems, build tooling, and developer platforms that improve velocity and reliability across engineering. Drive measurable improvements in build/test times, deployment frequency, and onboarding experience. - Design and implement agentic workflows: Build MCP servers, autonomous agents, and AI-assisted tooling that embed AI deeply into the development lifecycle. Help teams integrate these tools effectively into their day-to-day work. - Own the developer experience: Improve the end-to-end developer journey — from local development and testing to deployment and observability. Identify and eliminate friction, treating internal engineers as your customers. - Drive technical excellence: Bring strong systems thinking to architecture and tooling decisions that improve developer ergonomics, feedback loops, and development velocity. - Evaluate and adopt AI tooling: Stay current on AI-powered development tools and guide adoption across the engineering org to deliver measurable productivity gains. WHAT YOU’LL BRING - Strong experience building and evolving CI/CD systems and build tooling (e.g., Bazel, Buck, GitHub Actions, Buildkite, CircleCI). - Hands-on experience with agentic frameworks, MCP servers, LLM tooling, or AI-assisted development workflows. - Experience improving developer experience across local development, CI/CD pipelines, internal tooling, and developer workflows. - Familiarity with production systems in public cloud environments (AWS, GCP, or similar). - Experience with containerized environments, Kubernetes, and modern infrastructure tooling (e.g., ArgoCD, Istio, Atmos). - Strong track record of leveraging AI tools and workflows to materially improve engineering velocity and operational efficiency. - Strong communication skills and ability to collaborate across teams and functions. - Genuine passion for Abridge's mission to improve healthcare in America and across the world. BONUS POINTS IF... - You've built or contributed to an internal developer platform (IDP) at scale. - You have experience with multi-agent orchestration (LangGraph, LangChain, or similar). - You've worked in regulated industries or healthcare environments. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.