Senior Stockroom Assistant

Job description

A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept. ROLE OVERVIEW: We’re looking for a Senior Stockroom Assistant to join the team at our Kings Road, Flagship Store. You’ll be working behind the scenes to make sure the store is running like clockwork, supporting our sales team to deliver amazing service to our customers. You’ll be organising incoming deliveries, running regular reporting but most importantly making sure our wonderful customers have a seamless and positive in store experience. In a fast-paced role, you’ll greet the day-to-day challenges with enthusiasm and maintain a positive attitude. KEY RESPONSIBILITIES: Oversee the smooth and accurate receipt of all deliveries, including unpacking, sorting, labelling, scanning, and stock storage, ensuring company standards are consistently maintained. Monitor and manage stock transfers between stores to maintain an accurate stock file and support efficient stock flow across the business. Maintain exceptional stockroom standards, ensuring the back-of-house environment is organised, efficient, and presentation-ready always Conduct detailed quality control checks on inbound deliveries, ensuring all products meet brand standards before reaching the shop floor. Support the sales team by ensuring timely replenishment of stock to the shop floor and responding efficiently to fitting room and client requests during peak trading periods. Carry out stock counts and cycle count with a high level of accuracy, promptly investigating and reporting discrepancies, low stock levels, and operational concerns. Work closely with the Store Manager and Store Stock Controller to identify opportunities to optimise stock processes and improve operational efficiency within the flagship store. Ensure all products are correctly ticketed, prepared, and presentation-ready to uphold the luxury customer experience. Maintain strong communication and collaboration with the wider store team to support both operational and sales objectives. Act as a brand ambassador, demonstrating strong product knowledge and professionalism while supporting the customer journey behind the scenes. Support with operational priorities during busy trading periods, launches, and seasonal deliveries. Maintain flexibility to support late trading hours, weekends, and peak retail periods as required. Inventory & Operations: Maintain accurate inventory control through regular stock checks, reporting, and system updates. Ensure stock movements are processed accurately and in a timely manner to minimise discrepancies and stock loss. Support the implementation of stockroom procedures and operational best practices within the flagship environment. Identify and escalate operational issues proactively while contributing ideas to improve efficiency and organisation. Back-of-House Organisation: Maintain a clean, safe, and highly organised stockroom environment in line with brand standards. Ensure products are stored efficiently and are easily accessible to support the sales floor team. Uphold high operational standards and ensure all back-of-house areas reflect the premium nature of the brand. ABOUT YOU: Previous experience within a stockroom or retail operations role, ideally within a premium or luxury retail environment. Strong organisational skills with exceptional attention to detail. Ability to multitask and work efficiently in a fast-paced flagship store environment. Confident managing stock processes, deliveries, and inventory controls with accuracy. Proactive and solutions-focused mindset with the ability to work independently and as part of a team. Comfortable carrying out physical tasks including lifting, unpacking, and moving stock. Flexible approach to working hours, including weekends and late shifts. Strong communication skills and a collaborative, team-oriented attitude. AVAILABILITY: Full time 39 hours per week Open availability, including Saturdays and Sundays Shifts may take place before store opening, after closing, or during regular business hours, depending on business needs. Flexibility to support during peak trading periods and deliveries. Why RIXO: Generous staff discount. Career development opportunities within a growing brand. Competitive salary and commission incentives. 33 days annual leave per year for full time employees.