Senior Strategic Partner Account Manager - DACH

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall**: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are seeking a driven and dynamic individual to join our **DACH** Partnerships team in the **Berlin** office. You will play a pivotal role in our regional growth and development of one of our main markets. As a **Senior Strategic Partner Manager**, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms, AI agencies). You'll be shaping how Aircall goes to market with partners across the Netherlands, Belgium, and Luxembourg. You'll own the region's channel strategy end to end: from recruiting the right partners to turning them into a predictable, co-selling revenue engine. ### Key Responsibilities: **Turn our existing partner book into a major revenue engine** - Own the relationships that matter be the trusted primary point of contact for your partners, run structured business reviews, and translate them into joint action plans that surface and capture growth. - Build co-selling strategies & Co-Marketing Programs that turn shared ambition into closed revenue. - Help partners co-build their Aircall services offering so this becomes a substantial, lasting business pillar for both sides. **Build the DACH partner ecosystem** - Identify, recruit, and onboard strategic new partners and agencies across the region - Build a forward-looking AI and technology diversification angle bringing in local technology players and AI agencies to broaden the ecosystem and keep Aircall ahead of where the market is heading. **Revenue Growth & Sales Enablement** - Create and execute joint business plans to achieve revenue targets. - Provide partner training, sales support, and resources to drive pipeline growth and successful co-selling. - Monitor performance across pipeline, deals, and revenue impact so you always know what's working. - Partner with marketing, sales, and ops to evolve channel programs, incentives, and processes helping shape the next chapter of the Aircall Partner Collective in the region. ### Qualifications: - Bachelor’s degree in Business, Sales, Marketing, or a related field. - Confident Communicator. **Languages: Native German language, English fluent.** - You have at least 2-3 years of experience, ideally in sales or partnership development, in a competitive, data-driven environment. - You have a strong understanding of SaaS business models and an interest in technology - Excellent communication, negotiation, and interpersonal skills. **Why join us?** 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits **DE&I Statement:** At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our [Candidate Privacy Notice here.](https://aircall.io/candidate-privacy-notice/) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.