Senior Supervisor, Operations

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Senior Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and carrier performance. You’ll ensure that all logistics, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations. We will equip you with the best tools in the industry to grow and develop to a level that will help you reach your career goals. What your day-to-day will look like: Manage and lead your team in the daily management of the Dedicated Carrier program, including facilitating QBR roundtables and performance reviews Review procedures and work habits to determine opportunities for continuous improvement, and implement steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels Work with your team to optimize Dedicated Carrier Route RFQ submissions; review overall solutions and provide recommendations to the customer Partner with your team to analyze large sets of data and to produce actionable plans or recommendations for the customer Manage DDS Carrier Performance through the continuous improvement process and Carrier Scorecard management Act as the point of escalation for the customer’s regional parts distribution facilities Answer inquiries from carriers, client and/or customers Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management Collaborate with others to resolve all issues that impact job performance, employee morale and customer satisfaction At a minimum, you’ll need: 5 years of experience in supply chain, logistics, transportation, or a related field Experience with Microsoft Office (Word, Excel, and PowerPoint) It’d be great if you also have: Bachelor’s degree in Logistics or a related field 5 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviews Availability to work weekends, holidays, off-hours and/or on-call shifts as the demands of the business dictate Availability to travel 10-20% of the time Experience with process improvement initiatives Familiarity with Microsoft SharePoint; understanding of Microsoft Power BI and routing software Excellent verbal and written communication skills; able to communicate and present clean, organized, and thorough information and data appropriate for intended audience Ability to work independently and in a team environment; customer-focused and results-driven work style Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .