Senior Supervisor Procurement – Enterprise Services (Hybrid)

Job description

Date Posted: 2026-08-25 Country: United States of America Location: US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17 Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team: Join our Enterprise Services Procurement team as a Senior Supervisor, Procurement leading a distributed team across non-product categories—including software (SaaS/on‑prem, EULAs), computer hardware, and professional business services. You’ll be the customer manager and change leader who balances priorities, guides stakeholders through transition, and ensures compliance across both company‑funded and U.S. Government procurement. What You Will Do Customer & Stakeholder Management Own stakeholder engagement across broad-ranging internal customers; assess business impact and assign priorities using an intake/SLA framework and transparent communication. Set clear service expectations; run cadence to align work with business urgency and risk. Serve as the escalation path; resolve issues quickly while maintaining customer trust and satisfaction. Change Leadership Lead customers through scope growth and optimization efforts—clarify process changes, deliver enablement, and drive adoption. Standardize best practices and workflows; implement knowledge sharing across teams. Champion continuous improvement rooted in data and feedback. Procurement Execution & Compliance Supervise sourcing and PO execution across non-product categories; review documentation for policy/control adherence. Manage dual compliance tracks: company‑funded procurement and USG procurement compliant with FAR/DFARS and related requirements (e.g., flowdowns, T&Cs, and audits). Collaborate with Legal, Strategic Sourcing, IT, and Finance to negotiate and close EULAs/SaaS terms, SLAs, DPAs/security addendums, audit/usage rights, and professional services agreements Volatile Macroeconomic Resilience Monitor market dynamics; proactively mitigate risk via alternate sourcing, index‑based pricing, should‑cost analysis, and renegotiations. Balance speed and compliance while protecting value under supply constraints, inflation, or rapid demand shifts. Team Leadership & Performance Provide daily direction to a hybrid/virtual team; coach, mentor, and develop talent. Manage and improve KPIs: PO cycle time, PO throughput, SLA adherence, customer satisfaction (CSAT), compliance/adherence, cost avoidance/savings, and supplier OTD. Qualifications You Must Have University Degree in Supply Chain, Business, Engineering, or related field or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience 5+ years of professional experience in procurement/supply chain. Experience in USG procurement (FAR/DFARS; T&Cs; flowdowns) and company‑funded indirect procurement. Experience in change leadership, leading teams/customers through process or operating‑model transitions Experience with SAP purchasing tools, including Ariba and enterprise supply chain systems. Qualifications We Prefer Data‑driven approach to performance management; excellent communication and presentation skills. Strong customer management skills—demonstrated ability to triage conflicting stakeholder needs and maintain trust. Hands‑on experience negotiating software agreements (EULAs, SaaS, renewals, SLAs, DPAs/security addendums) and understanding software pricing models (subscription, perpetual, tiered, user/device‑based). Familiarity with CPSR readiness and audit expectations; exposure to TINA considerations. Experience with professional services and consulting categories. Certifications or training in Change Management, CPSM/CSCP, or PMP. What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now! Work Location : This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX, Farmington, CT, Cedar Rapids, IA, Andover, MA, McKinney, TX or Tucson, AZ. Please consider the following role type definition as you apply for this role: Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms