Senior Supervisor, Product Quality

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: The Senior Supervisor, Product Quality serves as the primary technical authority and guardian of build excellence for the facility’s high-stakes infrastructure solutions. This individual owns the entire quality lifecycle, overseeing the process from the initial receipt of raw materials to the final shipment of finished products. While primarily focused on the Modular Data Center (Spark) product line, this position also provides critical oversight for Power Distribution Centers and all other building products manufactured within the facility. This role balances technical leadership with people management, ensuring that complex integrated systems consistently meet rigorous internal and industry standards. What You’ll Be Working On: - Execution & Coordination: Define and execute a supplier quality vision and long-term strategy aligned with organizational goals and risk mitigation. - Team Management: Direct and mentor the Receiving and Production QC inspection teams, fostering a high-performance culture and ensuring consistent application of inspection standards across all shifts. - Quality Systems: Manage and evolve the facility’s Quality Management System (QMS), implementing robust incoming material reviews, CAPA processes, and traceability protocols to enable effective root cause analysis. - Standards & Compliance: Serve as the technical authority for compliance with ISO 9001 and regulatory requirements (such as UL 891 and UL 9540); manage the facility’s Calibration Program for all specialized testing equipment and tooling. - Cross-Functional Collaboration: Partner with Procurement, Engineering, and Operations to ensure all building products meet technical specifications during volume ramps and resolve systemic process breakdowns or design-to-build conflicts. - Performance Tracking: Define and track key KPIs for product quality—including Defect rates and non-conformance rates—presenting data-driven insights and risk assessments to senior leadership. - Continuous Improvement: Promote a site-wide culture of quality by leading Non-Conformance (NC) activities and providing technical training to employees on process improvement and quality matters. - Risk Mitigation: Conduct quality assessments for critical build phases and develop contingency strategies for quality-related disruptions to the "Spark" product line delivery schedule. What You’ll Bring to the Team: - Education: Bachelor’s degree in Engineering, Quality Management, or a related technical field is preferred. - 5+ years of experience in product quality within a manufacturing/industrial environment - Experience training & developing junior team members, ideally managing team performance and development. - Technical Expertise: Advanced understanding of build quality best practices, structural/electrical inspection techniques, and the ability to interpret complex engineering blueprints and schematics. - System Knowledge: Proven experience developing and implementing Quality Management Systems (QMS), performance dashboards, and quality improvement roadmaps. - Soft Skills: Exceptional communication and negotiation skills with a proven ability to influence senior leaders and drive alignment between production and engineering functions. - Operational Attributes: Demonstrated ability to lead through ambiguity, manage conflict on the shop floor, and make data-driven decisions or approve final product shipment. - Safety and Compliance: This position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required. Must be able to pass a background check. Bonus Points: - Certified Quality Manager (CQM) or Certified Manager of Quality/Organizational Excellence (CMQ/QE). - Expertise in ISO 9001, UL 891, and Lean Six Sigma tools. - Direct experience developing and administering a full Quality Management System (QMS), especially within modular building or data center infrastructure industries. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $95,000 - $125,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.