Senior Supervisor, Quality

Job description

Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives. Supervise employees and activities across areas of quality for smooth and continuous operations. How you’ll make an impact: • Supervise employees and quality activities pertaining to the production of products and/or manufacturing processes in - and with quality /technical knowledge of - multiple production areas, depending on the complexity of the areas, in addition to conducting performance reviews, including resolving performance issues • Lead complex improvement projects, partner with engineering on investigations and/or corrective actions, perform non-conformance investigations for review with engineering, assures documentation content is valid • Establish the scheduling of work orders and team performance metrics, including monitoring output and adjusting schedules to ensure production targets are achieved • Accountable for productivity and quality metrics of staff, and provide regular progress reports and quality metrics to management and cross-functional stakeholders, including developing resolutions as needed to improve metrics achievement • May guide and mentor entry level supervisors • Ensure appropriate staffing for all positions • Accountable to ensure staff is appropriately trained to perform assigned work • Document owner for assigned product line inspection procedures • Responsible for all project outcomes of assigned unit/group of employees • Other incidental duties What you'll need (Required): Bachelor's Degree related field and in-depth technical knowledge and experience in assigned work area, and substantial experience in related manufacturing, quality and/or product development engineering, with skill levels exceeding the requirements of the Supervisor II Required and 4 Years previous related experience with full responsibility for all personnel and handling all aspects of employee relations Required What else we look for (Preferred): • Experience leading and fostering multi-cultural teams with cultural sensitivity • Proven project management expertise • Proven expertise in both Microsoft Office Suite and Enterprise Resource Planning (ERP) system, preferably JDE • Experience working in a medical device industry, preferred • Excellent communication and interpersonal relationship skills; possessing strong collaboration skills in partnering with cross functional stakeholders in order to achieve objectives, as well as mediating and negotiating the needs of other areas to achieve consensus • High proficiency in reading, comprehending, writing, and speaking English and local language • Full understanding of quality procedures while applying acquired expertise to analyze and solve problems without clear precedent • Full understanding of all aspects of processes and equipment used across areas of responsibility • Ability to supervise, lead, and/or mentor employees in a manufacturing environment • Demonstrated ability to supervise teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee of employee • Work with the Operation Quality Engineer, to develop professional skills to enhance job expertise and awareness of company policies for GMP, SOP and safety regulations. Oversee personal development plan and performance against plan. • Ensure testing conforms to appropriate standards of identity, strength, and quality of components and in process products • Complete understanding and wide application of principles, theories, and concepts in business area. • An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements. • Must be able to develop creative solutions to challenging problems; adept and experienced problem solver who is capable to determine root cause of technical issues and implements effective solutions in a timely manner • Must have some project management experience, involved in or led continuous improvement efforts in a cross-functional team environment • Excellent working knowledge of statistics • Able to understand engineering drawings, Bills of Materials, and operational procedures • Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control • Ability to work and excel within a fast paced, dynamic, and constantly changing work environment