Senior Support Analyst

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. We’re looking for a Senior Support Analyst to join our Lisbon team and support a global banking application used by financial institutions worldwide. If you have experience in banking systems, strong analytical skills, and enjoy solving complex client issues, this role offers an excellent opportunity to grow your career in financial technology. What You’ll Do Analyse and troubleshoot issues raised by banking clients. Identify whether problems are functional, configuration-related, or require deeper technical investigation. Collaborate with technical specialists and development teams (code reading only – no coding required). Support clients during testing cycles, deployments, and patching activities. Ensure high-quality service delivery while contributing to product stability and improvement. What We’re Looking For Experience in banking , financial services , or banking applications . Strong communication skills and the ability to work directly with customers. Solid analytical and problemsolving skills; ability to understand application workflows quickly. Basic ability to review code paths (no development responsibility). Background in Support , Testing , or Application Analysis is welcome. Degree in Computer Science or related field is a plus. Why Join Us Be part of an international organisation with strong presence in financial technology. Grow into senior functional, technical, or productspecialist career paths. Learn core banking processes and enterprise application behaviour. Work with experienced SMEs in a collaborative and supportive environment. Lisbon location with global exposure. Work Pattern Shift rotation (morning/afternoon). Occasional oncall support during client deployments. Apply Today If you're based in Portugal and want to develop your career in a global fintech environment, we’d love to hear from you. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!