Senior Support Consultant - Product & Customer Enablement

Job description

Company Description Where can a tech career at KPMG take you? To a place where opportunity, innovation and collaboration come together. Our Mid- Market & Private, Tech team is helping clients accelerate their digital transformation journeys. We work with major technology partners, cutting-edge tools and real-world industry challenges—creating meaningful careers for tech professionals who want to grow, innovate and make a difference. KPMG is a place where you can come as you are, learn for a lifetime and thrive as part of a global community. About the Community Care Team Our Community Care (CC) team specialises in supporting care and health providers in the disability, aged care, and community services sectors. We provide software solutions for customer management, workforce management, mobile care delivery, and claims & payments. Our solutions include tailored industry extensions for compliance with quality standards and funding rules. Job Description We are seeking a Senior Support Consultant - Product & Customer Enablement to play a critical role in how customers experience, adopt, and rely on the Community Care platform. This is not a traditional Level 1 or Level 2 support role. You will lead the technical and functional support of our Dataverse & Dynamics 365 Community Care platforms for mission critical systems across multiple clients. You will also work hands‑on with Dataverse, Power Platform, and custom solutions, while engaging directly with customers as a trusted, accountable consultant. Key Responsibility Take full ownership of customer support issues end‑to‑end, from initial engagement through investigation, resolution, documentation, and follow‑up. Engage directly with customers via written and verbal communication, clearly explaining root causes, options, trade‑offs, and recommended outcomes. Diagnose and resolve issues related to platform behaviour, configuration or localisation, and process or training gaps. Provide clear, confident guidance aligned to platform standards, best practice, and long‑term solution design. Work hands‑on with Microsoft Dataverse and the Power Platform, including Power Automate and Power Pages. Build, enhance, and support Power Pages customer experiences, automations, and configuration changes. Perform structured analysis and troubleshooting across multiple environments and deployments. Collaborate closely with Product and Delivery teams to resolve post‑implementation issues and support ongoing platform evolution. Feed customer insights, recurring issues, and usability gaps back into Product discussions to influence future improvements. Support release readiness through documentation, customer communications, and knowledge assets. Create clear, structured documentation and self‑service content for customers and internal teams. Contribute to the continuous improvement and scalability of support processes as the platform grows. What Makes You Extraordinary Hands‑on experience with Microsoft Power Platform, Dataverse, Power Automate, and Power Pages. Experience with Customer Service and Field Service solutions. Able to analyse issues independently and deliver practical solutions. Strong communicator who can explain technical concepts clearly. End‑to‑end ownership mindset with a focus on outcomes and customer experience. Certifications PL‑200 required; PL‑400 preferred. Not a queue‑based support or L1/L2 role. This is for someone who delivers, explains, and owns outcomes. Qualifications Relevant certifications PL‑200 (mandatory) PL‑400 (strongly preferred) Additional Microsoft certifications advantageous. Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team . At KPMG every career is different, and we look forward to seeing how you grow with us. KPMG Australia: grow with us!