Senior Support, Training

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Position Summary Clayton Homes is seeking an energetic, organized, and people-focused Training Coordinator to support our Team Member Experience (TMX) initiatives at the Waycross manufacturing facility. This role is responsible for coordinating recruiting and onboarding efforts, facilitating new hire training, supporting employee engagement initiatives, and ensuring team members receive the training and support needed to succeed. The ideal candidate will be comfortable leading classroom instruction, managing data and administrative processes, and spending time on the production floor actively engaging with new employees and trainers. Success in this role requires strong communication skills, attention to detail, organization, confidentiality, and a passion for developing people and creating a positive team member experience. Work Environment & Time Allocation This position requires a balance of classroom instruction, administrative coordination, recruiting and onboarding activities, and production floor engagement. The Training Coordinator can expect to spend approximately: 25% of time conducting classroom training, facilitating New Hire Orientation, coordinating training sessions, and supporting employee development programs. 50% of time performing office-based responsibilities, including recruiting support, onboarding coordination, maintaining training records, collecting and analyzing data, generating reports, collaborating with leadership, and communicating training and team member information. 25% of time on the production floor following up with new team members, monitoring onboarding progress, ensuring required training is being received, partnering with trainers and supervisors, and supporting team member success during their first 90 days of employment as well as managing a cross-training program. Essential Duties and Responsibilities Schedule and coordinate New Hire Orientation, including but not limited to maintaining schedules, coordinating presenters, and preparing the training room. Conduct all facility tours during orientation while ensuring adherence to safety practices. Maintain training records, attendance documentation, and onboarding materials. Ensure new team members have a thorough understanding of all information provided during orientation and onboarding. Serve as a resource for new hires and assist with questions related to training, onboarding, and company procedures. Coordinate with department leadership to ensure required onboarding and training activities are completed. Evaluate the effectiveness of training provided and follow up with team members regarding their progress and effectiveness within their assigned departments. Work closely with Department Managers, Assistant Production Managers (APMs), and Production Managers (PMs) to ensure all Green Hat evaluations are completed accurately and submitted to the TMX Manager within established timelines. Interact with and support all new hires throughout their first 90 days of employment, including daily communication during their first 30 days. Conduct exit interviews with departing team members and communicate findings as appropriate. Maintain the Training Room and coordinate the setup and preparation of all training classes and events. Manage company-issued T-shirt inventory and distribution. Assist the TMX Manager with Employee Assistance Program (EAP) initiatives and related activities. Assist in developing and maintaining company policies, procedures, training materials, and documentation related to the Team Member Experience program. Support the TMX Manager with employee engagement initiatives, special projects, and continuous improvement efforts. Actively support recruiting activities, onboarding processes, and workforce development initiatives. Collect, track, analyze, and communicate training, onboarding, and team member data to leadership as needed. Promote a positive culture that reflects Clayton Homes’ values and commitment to team member development. Perform other duties as assigned. Skills, Knowledge, and Abilities Bilingual (English/Spanish) Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Strong organizational and project coordination skills. Excellent verbal and written communication abilities. Ability to effectively facilitate classroom instruction and group presentations. Ability to communicate professionally and constructively with all levels of the organization. Strong interpersonal skills with the ability to build trust and positive working relationships. Strong attention to detail and accuracy. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to manage multiple priorities while meeting tight deadlines. Self-motivated with the ability to work independently and collaboratively in a fast-paced environment. Strong problem-solving and critical-thinking skills. Ability to assess training effectiveness and implement improvements when necessary. Proficiency in data collection, reporting, and communication of training metrics. Knowledge of employee onboarding, training practices, employee engagement, and workforce development. Experience in a manufacturing environment is preferred. Education and Qualifications Required Minimum of 3 years of experience in training, instruction, employee development, onboarding, recruiting, human resources, or a related field. Experience facilitating training programs and working with employees in a professional environment. Preferred Bachelor’s degree in management , Human Resources, Training & Development, Business Administration, Education, or a related field. Experience within a manufacturing environment. Experience supporting employee engagement, retention, or Team Member Experience initiatives. Physical Requirements Ability to stand and walk throughout a manufacturing facility for extended periods. Ability to conduct facility tours and regularly visit production departments. Ability to work in both office and manufacturing environments. Ability to lift and carry training materials and supplies up to 20 pounds. Ability to sit, use a computer, and communicate effectively for extended periods. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing