Senior System Administrator

Job description

**About Mitsogo | Hexnode:** Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. **Job Overview:** We are seeking a highly experienced Jira Administrator to manage and optimize our Jira Cloud environment end-to-end. The ideal candidate will play a critical role in supporting our Engineering and Project Management teams, ensuring Jira is aligned to our operational workflows and strategic objectives. This position will also focus on post-migration enhancements and ongoing configuration improvements. **Responsibilities:** - Serve as the primary Jira Administrator handling full lifecycle administration and support. - Perform Jira Cloud configuration and customization including: - Workflows, schemes, custom fields, permissions - Issue types, automation rules, notification schemes - Boards, dashboards, filters, project templates - Work closely with Engineering, Product, and Project Management teams to understand requirements and translate them into effective Jira solutions. - Manage Jira post-migration enhancements and troubleshooting as needed. - Integrate Jira with other tools such as Confluence and marketplace apps. - Maintain user roles, access control, governance, and best practices. - Perform data analysis, reporting, and Jira cleanup activities to optimize performance. - Ensure adherence to compliance, security controls, and established process standards. - Provide Jira training, guidance, and documentation for internal stakeholders. **Requirements:** - Minimum **5+ years** hands-on experience as Jira Administrator. - Strong expertise with **Jira Cloud** (configuration, customization, automation). - Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks). - Knowledge of Jira post-migration support and troubleshooting. - Understanding of integrations with Confluence, Bitbucket, or similar tools. - Strong analytical, communication, and stakeholder management skills. - Ability to independently manage priorities and deliver results in a fast-paced environment.