Senior Systems Analyst (ERP/TMS Integration)

Job description

This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability. ### What You'll Do - Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability - Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams - Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders - Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation - Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents - Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality ### Core Essentials - Bachelor's degree in Computer Science, Information Technology, or a related field - 5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry - Hands-on experience with ERP/TMS platforms such as CargoWise or SAP - Advanced knowledge of programming and scripting languages such as XML, SQL, and Java - Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions - Business-fluent English (read, write, verbal) - Willingness to work a Taiwan-based night shift schedule to support US business hours ### Bonus Skills - Background in logistics, accounting, finance, or brokerage - Automation experience with RPA tools such as UiPath, or applied AI - Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow - IT project management exposure (PMP, Agile)