Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.With offices in New Zealand, Australia, North America, Bengaluru and China, we value hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.RequirementsTo maintain the operational effectiveness of Serko’s systems and networks, install, support, and customise developed systems software and firmware, and provide efficient escalated ICT support to all users in Serko.What you will be doingSystem EngineeringImprove the interface between system users, the operating system and application softwareEnsure key projects are delivered on time and within budgetCreate customer feedback surveys and provide room for improvementSystem AdministrationEnsure hardware, software, and network components are operationalOversee licensing requirements of products such as Slack, Google SuiteEnsure a smooth application of licenses for all usersMonitor the status of core infrastructure and take preventive measures to fix issuesOptimize on/off boarding of staff processes by using automation where possibleICT SupportProvide timely ICT support to users relating to hardware, firmware and software issues (Level 3 support) Provide second-level support during busy periods, to ensure issues are prioritised appropriately and resolved in reasonable timeframesProvide support to teammates in cross-geographical regions as requiredEnsure realistic resolution times are provided to users and keep them aware of the status of their issuesWhat you will bring to the rolePrevious experience in Systems Administration and/or Systems Engineering Previous experience in ICT Support with good Networking exposureExperience leading projects and continuous improvement initiatives Strong experience with Google Suite and licenses managementStrong technical knowledge of desktop hardware, firmware, and standard softwareStrong analytical ability, with a methodical approach and well-developed troubleshooting and problem-solving skillsStrong knowledge and understanding of security risks and processesStrong customer service focus with a positive and can-do attitudeExcellent verbal and written communication skillsAbility to work effectively both in a team and autonomouslyBenefitsAt Serko, we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.Some of the benefits of working at Serko are:A competitive base salaryKiwiSaver covered with employee contributions matches up to 3.5% of salary, and life insurance.Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.
Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.
With offices in New Zealand, Australia, North America, Bengaluru and China, we value hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
Requirements
To maintain the operational effectiveness of Serko’s systems and networks, install, support, and customise developed systems software and firmware, and provide efficient escalated ICT support to all users in Serko.
What you will be doing
System Engineering
- Improve the interface between system users, the operating system and application software
- Ensure key projects are delivered on time and within budget
- Create customer feedback surveys and provide room for improvement
System Administration
- Ensure hardware, software, and network components are operational
- Oversee licensing requirements of products such as Slack, Google Suite
- Ensure a smooth application of licenses for all users
- Monitor the status of core infrastructure and take preventive measures to fix issues
- Optimize on/off boarding of staff processes by using automation where possible
ICT Support
- Provide timely ICT support to users relating to hardware, firmware and software issues (Level 3 support)
- Provide second-level support during busy periods, to ensure issues are prioritised appropriately and resolved in reasonable timeframes
- Provide support to teammates in cross-geographical regions as required
- Ensure realistic resolution times are provided to users and keep them aware of the status of their issues
What you will bring to the role
- Previous experience in Systems Administration and/or Systems Engineering
- Previous experience in ICT Support with good Networking exposure
- Experience leading projects and continuous improvement initiatives
- Strong experience with Google Suite and licenses management
- Strong technical knowledge of desktop hardware, firmware, and standard software
- Strong analytical ability, with a methodical approach and well-developed troubleshooting and problem-solving skills
- Strong knowledge and understanding of security risks and processes
- Strong customer service focus with a positive and can-do attitude
- Excellent verbal and written communication skills
- Ability to work effectively both in a team and autonomously
Benefits
At Serko, we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.
Some of the benefits of working at Serko are:
- A competitive base salary
- KiwiSaver covered with employee contributions matches up to 3.5% of salary, and life insurance.
- Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
- Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and well-being of their travelers – allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and managing travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs – and we’re not stopping there. We’re backed by the biggest travel brands in the world like Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.Serko is at the forefront of travel innovation and is one of the most exciting businesses to work for in the high tech sector. We now have upwards of 230 employees in 4 countries so we're still small enough for everyone to know everyone but we're big enough to take on the big boys and win. And that's the plan.We're a diverse, close knit group with a flat structure where everyone's opinion matters and anyone can lead. We value people who have personal integrity, are adaptable, and are courageous with what they do. Serko’s people work collaboratively with energy and enthusiasm – so you’ll want to be up for the ride. All our offices are well equipped, funky and modern and, as you'd expect, equipped with games, exceptional coffee, fresh fruit and snacks. Our environment is upbeat, energetic and fun – and we look for people to add to our culture, not just fit our culture. The work here is challenging, complex and hugely rewarding. We know how to work hard and play hard, with a really lively social scene... and we reward our people well too. To find out more about working at Serko go to http://www.serko.com/about-serko/
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!
While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and well-being of their travelers – allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and managing travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs – and we’re not stopping there. We’re backed by the biggest travel brands in the world like Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.
Serko is at the forefront of travel innovation and is one of the most exciting businesses to work for in the high tech sector. We now have upwards of 230 employees in 4 countries so we're still small enough for everyone to know everyone but we're big enough to take on the big boys and win. And that's the plan.
We're a diverse, close knit group with a flat structure where everyone's opinion matters and anyone can lead. We value people who have personal integrity, are adaptable, and are courageous with what they do. Serko’s people work collaboratively with energy and enthusiasm – so you’ll want to be up for the ride.
All our offices are well equipped, funky and modern and, as you'd expect, equipped with games, exceptional coffee, fresh fruit and snacks. Our environment is upbeat, energetic and fun – and we look for people to add to our culture, not just fit our culture. The work here is challenging, complex and hugely rewarding. We know how to work hard and play hard, with a really lively social scene... and we reward our people well too.
To find out more about working at Serko go to http://www.serko.com/about-serko/
