Senior Systems Engineer (MSP)

Job description

Join a leading MSP in a collaborative, high-energy environment Fast growing company with a team that empowers clients through technology Are you a Senior Systems Engineer , ideally one with MSP or broad experience, good commercial skills and a passion for customers? We’d love to hear from you—come and explore the opportunity to join our dynamic team! About VISITS We’re a national Managed IT and Cyber Security Services Provider with our head office on St Kilda Road, Melbourne. Our clients are mid-sized to small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. We have a reputation for achieving exceptional technology and business outcomes and providing stand-out customer experiences, delivered by a respected, capable and growing national team. Your Role The day-to-day responsibilities will see you consult, implement, manage and support our clients on a broad range of technologies. You will be performing a variety of technical work across projects/changes, problems/incidents and a broad range of technology requests. You will build strong, trusted relationships with clients by understanding their business needs and technology landscape. You will also cultivate strong, collaborative relationships within your team. Your Professional Skills and Experience We are looking for a highly skilled and capable individual with 5+ years of relevant experience. Ideally, you will have experience at another Managed Services Provider working with mid-market organisations. Technically , you will have extensive experience and consider yourself an expert in the design, implementation and management of technologies including: Mandatory Skills/Experience Microsoft 365 including Exchange Online, Teams, SharePoint Entra ID Microsoft 365 security (Defender for Endpoints, Cloud, DLP, CA policies) Microsoft Azure Microsoft Intune including Autopilot Networking (switching, WiFi and Firewalls from Sophos, Dell, Cisco or Ubiquiti) Desirable Skills/Experience Copilot Studio / Copilot Agents Azure Virtual Desktop (AVD) Cyber security tools and frameworks Windows Server Server hardware, storage and virtualisation (eg, Dell, VMWare, HyperV etc) Professionally, you communicate clearly, work collaboratively and are dedicated to delivering quality service, with a strong commercial mindset. Your experience should be backed by current formal certifications in many of the technologies noted above, particularly in relation to Microsoft (Microsoft Certified and Microsoft 365 Certified). Your Personal Skills You’ll be working directly with our clients, so we’re looking for someone with excellent communication and interpersonal skills and a genuine passion for how technology can make a difference. You should be comfortable working both independently and with others, enjoy solving problems creatively and bring a curiosity for learning and a willingness to share your knowledge. Why VISITS? We value our staff and offer competitive salaries and plenty of employee-focussed benefits. We encourage career growth within our organisation. To support this, we provide all staff with a personalised training and professional development plan to assist with their career progression. Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport. We have a great team culture and organise regular social gatherings, including Friday Night Drinks. Majority of your time will be based onsite in the VISITS' Melbourne office or providing onsite support at customer sites. There is some flexibility to work from home for this role. Other perks include: Novated leasing, including FBT-free leasing of electric cars (where eligible). Savings on IT equipment and home NBN, which you get at cost. Access to company cars. Optional participation in charity and fundraising events for mental health and similar causes. Employment Specifics This is a full-time, permanent role. Due to the nature of IT work, the position will involve some after-hours and weekend work. You must have a full driver’s license, be an Australian Citizen/Permanent Resident and your employment is subject to completing a Criminal History Clearance Check and a security background check. Remuneration will be negotiated based on your experience and qualifications. Direct applications only - we are not engaging recruitment agencies for this role. Please note that we will only be contacting applicants that have been shortlisted.