Senior Systems Operations Engineer

Job description

An Amazing Career Opportunity for a Senior Systems Engineer!! Location: Salt Lake City, Utah Job ID: 48497 The Senior Systems Engineer is responsible for the reliability, performance, and security of the organization’s core systems and infrastructure. This role combines deep technical expertise with strong operational discipline to ensure systems run efficiently, issues are resolved quickly, and future growth is supported with scalable solutions. The ideal candidate is proactive, detail ‑ oriented, and comfortable owning mission-critical environments. Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and Identity and Access Management Solutions (IAMS): HID Global IAM products protect more than 85 million user identities. HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. Are you ready to make a difference? Join us and help shape the future of security. As our Senior Systems Engineer, you’ll support HID’s success by: Engaging in the design, deployment, and maintenance of server, storage, and cloud infrastructure across production and non-production environments. Monitoring, troubleshooting, and optimizing system performance, ensuring high availability and adherence to SLAs. Building and maintaining automation for system provisioning, configuration management, monitoring, and incident handling. Serving as an escalation point for complex operational issues, driving root-cause analysis and long-term remediation. Developing and maintaining detailed system architecture documentation, runbooks, and operational standards. Implementing and managing robust backup, disaster recovery, and business continuity strategies. Collaborating closely with Security, DevOps, Network Engineering, and Application teams to ensure end ‑ to ‑ end platform stability. Driving lifecycle management for infrastructure components, including patching, upgrades, and capacity planning. Participating in the on-call rotation and leading response efforts during major incidents. Evaluating and recommending new technologies, tools, and processes to continuously improve operational maturity. Designing and deploying new infrastructure solutions. Automating workflows, provisioning, and system management tasks. Leading root ‑ cause analysis and driving long ‑ term remediation strategies. Collaborating with cross ‑ functional teams for projects and platform improvements. Evaluating and recommending new technologies and tools. Supporting SAFe/Agile ceremonies and contributing to iterative delivery cycles. Participating in capacity planning and infrastructure roadmap development. Your Experience and Background include: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field. 5+ years of experience in systems engineering or operations, with emphasis on production-grade infrastructure. Strong expertise with Linux and/or Windows server administration. Experience with cloud platforms such as AWS, Azure, or GCP. Experience managing containerized applications and orchestration tools (Docker, containerd, Kubernetes, Nomad, etc.) Proficiency with Git-based version control systems (e.g., GitHub, GitLab, Bitbucket). Proficiency in automation and scripting (e.g., PowerShell, Python, Bash). Hands-on experience with monitoring and observability platforms. Solid understanding of networking concepts (DNS, load balancing, firewalls, routing). Experience with IaC tools (Terraform, Ansible, CloudFormation, etc.). Proven experience in incident management and root ‑ cause analysis. Experience designing, troubleshooting, and optimizing enterprise ‑ grade networks, including Layer 2/3 switching, routing protocols, load balancers, and network security controls. Experience with containerization technologies such as Docker or Kubernetes. Knowledge of CI/CD pipelines and DevOps workflows. Working knowledge of SAFe and Agile practices, including participation in ceremonies and alignment to iterative delivery workflows Background with identity management, SSO, and enterprise authentication systems. Certifications in cloud or systems engineering fields (AWS Solutions Architect, Azure Administrator or Architect, Red Hat Certified Engineer (RHCE), ITIL Foundation, etc.) What we can offer you: Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work-life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact . Immigration Sponsorship Not Available Applicants for this position must be currently and legally authorized to reside and work in the hiring country. HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the hiring country will not be considered. Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application. Information processed by the tool is deleted once the recruiter's review is complete. If you believe the tool has not accurately represented your application, you can request direct human review by contacting with the subject line "Application Review Request" and the role you applied for. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal