Senior Technical Account Manager (EMEA)

Job description

ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers. You will accelerate customer outcomes, ensure their success with the Docker platform and architect their long-term transformation strategies in partnership with their leadership. You'll be a Docker expert who shapes the future of their technical success and who translates their business goals into impactful, long-term technical success plans. RESPONSIBILITIES - Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives. - Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap. - Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. - Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy. - Architect and execute complex adoption plans that address critical technical and business challenges. - Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership. QUALIFICATIONS - 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts. - Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem. - Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical. - Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders. - Bonus: Experience building or contributing to a formal TAM program. WHAT TO EXPECT FIRST 30 DAYS - Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. - Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. - Meet your portfolio of customers and understand their environments, goals, and success metrics. - Build relationships with internal partners including Support, Product, and Sales. - Review existing customer documentation and success plans to identify initial opportunities for impact. FIRST 90 DAYS - Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. - Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. - Identify at least one process or content improvement that can scale customer engagement or reduce friction. - Contribute to cross-functional discussions that connect customer insights with product feedback. ONE-YEAR OUTLOOK - Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. - Build executive relationships and serve as the customer’s voice within Docker. - Contribute to building the broader TAM engagement model through shared best practices and enablement resources. - Demonstrate impact through increased customer value realization, renewal success, and platform expansion. - Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €104,125 – €148,750 OTE + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE