Senior Technical Consultant – Shift Lead

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To achieve this, you will lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput. You will own shift‑level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation. You will validate pre‑req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce “go/no‑go” criteria. Additionally, you will oversee execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion sequencing, re‑registration timing, end‑user reset/re‑provision coordination). You will manage the shift backlog in the agreed ticketing system, prioritising work items by risk, SLA and cutover schedule. You must drive strong evidence capture, including logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs. Furthermore, you will coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three‑shift model. You will partner with the Devices Solution Architect / discipline lead to update runbooks, troubleshooting guides and standard operating procedures based on real shift learnings. Finally, you will engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / Jamf escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence, and lead post‑migration validation checks and hypercare support for device cohorts, reducing repeat incidents through root cause removal and runbook improvements. Who You Are Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: Delivered at least one production M365 tenant‑to‑tenant device migration as a technical lead/SME, specifically covering MAC OS device transition and endpoint management between tenants. Strong hands‑on expertise with Jamf, Kandji/IRU, MAC OS provisioning, device compliance policies, configuration profiles and troubleshooting enrolment failures. Hands‑on experience with Automated Device Enrolment (ADE) (device registration concepts, profile assignment, re‑provisioning) and practical migration sequencing across tenants. Competence in Platform Single Sign-On (PSSO) and how these affect access, compliance and conditional access behaviour. Demonstrated ability to operate in a runbook‑first factory model: strict execution steps, peer checking/quality gates and disciplined closure criteria. Proven experience working shift-based delivery with mandatory handovers, queue management and accountability for shift outcomes in a 24x7 environment. Strong PowerShell and MacOS specific automation capability for device readiness and operational scripting (inventory validation, hash collection, reporting, bulk actions), with safe change practices. Strong documentation discipline: ability to produce and maintain clear SOPs, troubleshooting playbooks and evidence packs per migration wave. Preferred Technical and Professional Experience: Experience using profile preservation / workstation migration tooling (e.g., JAMF, IRU/Kandji or equivalent) to reduce user disruption and post‑cutover issues. Familiarity with Microsoft security controls impacting devices (Conditional Access trust settings, compliant/hybrid joined trust, device-based access patterns). Relevant Microsoft certifications (examples: MD‑102, MS‑102, SC‑300 or equivalent). Experience supporting global migrations with remote user populations and proactive comms/coordination playbooks. ITIL practice awareness (incident/problem/change flow) or equivalent operational governance background. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.