Senior Technical Consultant – Shift Lead

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To achieve this, you will lead Power BI tenant migration execution during your shift, ensuring scheduling, monitoring, validation, and defect triage. You will manage migration runbooks for workspaces, reports, datasets/semantic models, and access models, and enforce quality gates and acceptance criteria. You will coordinate gateway and refresh reconfiguration activities (where in scope), ensuring credentials and connectivity are validated post‑migration. Additionally, you will own shift‑level triage for failures, including broken refreshes, access issues, missing dependencies, workspace settings mismatches, and post‑migration user experience defects. You must drive evidence capture, including migration reports/logs, validation outputs, refresh test proof, and sign‑off artefacts per wave. Furthermore, you will execute and oversee structured cutovers, focusing on pre‑cutover readiness checks, controlled wave execution, and post‑cutover stabilisation/hypercare. You will coordinate with Shared Data, Identity/Entra Apps, and Security teams on dependencies impacting Power BI authentication, permissions, or data access. Finally, you will maintain the shift backlog and prioritisation aligned to the wave plan, SLAs, and risk, produce clear shift handover packs including open issues, mitigations, and next actions, and improve runbooks and operational dashboards to reduce repeat defects and increase throughput. Who You Are Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: Delivered a production tenant‑to‑tenant Power BI migration in your capacity as a senior SME/lead (using the approved pattern/tooling available in that programme). Strong Power BI service knowledge: workspaces, permissions, datasets/semantic models, reports, apps and operational administration concepts. Experience reconfiguring and validating post‑migration operational components (refresh schedules, gateway connectivity, credential handling, access remapping). Strong runbook discipline: proven capability building/operating repeatable processes with robust evidence capture. Comfortable leading delivery in a 24x7 three‑shift model with formal handovers and accountable shift outcomes. Strong troubleshooting capability and structured incident management for Power BI service and migration-related issues. Preferred Technical and Professional Experience: Microsoft certification (PL‑300 or equivalent) and/or broader Microsoft 365 admin certification (MS‑102). Experience with third‑party migration platforms that support Power BI artefact movement, reporting and validation in tenant transitions. Familiarity with data governance and access control patterns relevant to analytics platforms (least privilege, admin roles, audit). Familiarity with capacity considerations and operational monitoring/telemetry practices. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.