Senior Technical Enablement Manager

Job description

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. ABOUT THE ROLE Zip is hiring a strategic and hands-on Senior Technical Enablement Manager to own the readiness and development experience for our Solutions Engineering organization. This role sits at the intersection of pre-sales execution, product expertise, and learning design ensuring our SE team can confidently lead technical discovery, deliver compelling demos, crush the competitive landscape, and drive deals forward with depth and precision. You'll be the primary enablement partner to the SE org, working closely with SE leadership, PMM, and Product to build programs that directly translate into better technical win rates and faster deal velocity. WHAT YOU'LL DO Own SE Onboarding & Ramp Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling. Track ramp KPIs and iterate to accelerate time-to-readiness. Drive Ongoing Technical Readiness Build and maintain a continuous learning program that keeps SEs sharp as the product evolves. Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field-ready training. Build and Maintain SE Certifications Own the SE certification framework including demo quality, technical discovery, and RFx readiness. Run bi-annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching. Enable Competitive & Vertical Depth Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals. Leverage Data to Improve Performance Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps. Partner Cross-Functionally Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities. Measure What Matters Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early-stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact. WHAT WE'RE LOOKING FOR • 4–7+ years of experience in technical pre-sales enablement, solutions engineering, or a closely related GTM role in a high-growth SaaS environment • Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones • Proven experience building certification programs, technical learning journeys, and demo readiness frameworks • Hands-on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI) • Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design • Excellent communication, cross-functional influence, and project management skills • High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams. NICE TO HAVE • Background in solutions consulting, technical pre-sales, or sales engineering • Experience with procurement or finance technology (Zip platform familiarity a plus) • Familiarity with RFx processes and enterprise procurement evaluation cycles • Instructional design and curriculum development experience • Knowledge of ERP ecosystems (SAP, Oracle, Workday) and how they intersect with procurement tech The salary range for this role is $140,000 - $170,000 . The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Full health, vision & dental coverage - 🚠 Team building events - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget - 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!