Senior Technical Product Designer with AI

Job description

COMPANY OVERVIEW LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies — including Adobe, Spotify, Warner Bros, and Paramount — and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia. REASONS TO JOIN LUCIDLINK: - Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows. - Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally. - Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful. - Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success. - Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance. Hi, I’m Radina, Director of Design at LucidLink. I'm looking for a Senior Product Designer with strong product thinking, a research-informed approach, and a clear focus on work that leads to better outcomes. This is a chance to help shape a category-defining product. On our team, craft, honesty, and real customer impact matter a lot. I'm looking for someone who’s comfortable working across discovery and delivery — from understanding customer needs to designing clear, scalable experiences across web, desktop, and mobile. The work sits in a complex product space, with connected workflows, integrations, and technical depth that make the design challenges especially interesting. Experience or interest in AI-powered UX is a strong plus. WHAT YOU'LL DO - Own design outcome on complex product areas, from discovery to delivery - Run research and validation activities, and turn insights into product decisions - Design flows, wireframes, prototypes, and polished interfaces across platforms - Partner with product and engineering to create solutions that balance customer needs, business goals, and technical feasibility - Use data, research, and design judgment to improve outcomes - Contribute to consistency through patterns, components, and design system practices - Communicate decisions clearly through rationale, storytelling, and evidence - Contribute to design quality through collaboration and feedback WHAT WE'RE LOOKING FOR - Strong product thinking and ability to simplify complex problems - Solid research and validation skills, with good judgment on when to use them - Experience designing complex digital products across multiple platforms, ideally desktop-first - Strong technical acumen, with the ability to quickly grasp and work within complex systems like LucidLink - Strong systems thinking and attention to scalability and edge cases - Ability to work effectively with cross-functional teams in iterative environments - Data-informed mindset and comfort using qualitative and quantitative signals - A technical background or comfort with technically complex products is a plus - High craft standards in interaction, visual design, and prototyping - Experience in SaaS or B2B products is strongly preferred - Experience with AI-enabled features or workflows is a strong plus - Fluent in English, written and spoken YOU’LL THRIVE HERE IF YOU ARE… - Proactive and curious, with a habit of looking beyond the obvious solution - Comfortable working in fast-moving environments where priorities evolve and learning is continuous - Thoughtful about both speed and quality, knowing when to go deep and when to keep momentum - Collaborative and low-ego, with a willingness to share work early and improve it through feedback - Motivated by solving real customer problems and creating measurable product value - Reliable in execution and confident working independently within a shared product direction - Energized by complexity and able to bring clarity to ambiguous situations SHOW US YOUR CRAFT - Please share a portfolio with detailed case studies that walk us through your process from insight to execution - Selected candidates will be invited to present their thinking through a hypothetical design challenge INTERVIEW PLAN: 1. Initial Interview You’ll meet with someone from our People & Culture team. We’ll introduce you to LucidLink - our culture, product, and the way we work—and answer any initial questions you may have. 2. Hiring Manager Interview You’ll meet with the hiring manager for a structured interview focused on your past experience and achievements, to understand how you deliver results and approach key challenges. 3. Design Interview You’ll meet with the lead product designer. This conversation is about understanding your experience and what you’re looking for, as well as sharing more about our team and current challenges. Toward the end of the call, we’ll ask you to present a case study (30–45 min). 4. Design Task In this live session with our Design team, you’ll collaborate on a real-world design challenge involving ambiguity, trade-offs, and complexity. We’re particularly interested in your thinking process, prioritization, and how you use AI to support your work. You’ll receive multiple customer feedback in advance, and during the session, we’ll work together. Please note that this exercise is for evaluation purposes and will not be used in production. 5. Review Session & Prototype w/Design team Following the live whiteboard session, selected candidates will be invited to complete a short follow-up exercise. This includes evaluating an existing design template, improving it, and creating a quick, AI-assisted prototype within a defined timeframe and presenting it in a brief session/discussion with the Design team. At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.