Senior Technical Product Manager

Job description

A bit about the role and what you'll do... We’re looking for a Senior Technical Product Manager to take a leading role in delivering the roadmap for our SaaS platform. You will be responsible for the user experience across web UI and APIs, simplifying complex product capabilities to drive adoption with our customers. This is a high-impact position where you’ll sit at the intersection of customer insight, technical innovation, and commercial strategy - driving products that solve real-world challenges at scale. You’ll act as the voice of the customer, working closely with internal teams and external partners to translate complex needs into powerful, scalable solutions. What You’ll Do... Champion the Customer Be the voice of current and future customers—deeply understanding their challenges and ensuring their needs are embedded in every stage of product development. Shape Product Strategy Define and influence the roadmap for our platform, aligning market insights with commercial goals. Drive Technical Excellence Partner closely with engineering to design secure, scalable, high-performance systems, balancing trade-offs across performance, scalability, and technical debt. Own API & Platform Experience Lead API strategy, design principles, and developer experience while ensuring consistency across web UI and integrations. Translate Complexity into Clarity Convert complex technical concepts into clear, actionable product requirements and priorities. Enable Scalable Solutions Champion platform thinking - building reusable, composable capabilities rather than one-off features. Collaborate Cross-Functionally Work across engineering, sales, marketing, legal, and executive teams to bring products to market and position them for success. What we're looking for... Experience & Expertise Significant experience in a technical product management role within a cloud SaaS environment Proven track record of delivering successful products across their lifecycle Strong background in APIs, microservices, distributed systems, and system architecture Experience with telecoms, device management, or connected devices ecosystems Customer-Centric Mindset Demonstrated ability to gather and synthesize customer and market insights Comfortable engaging directly with customers and partners—both technical and commercial Technical & Product Skills Experience defining user epics and working with engineering to deliver outcomes Strong understanding of cloud technologies, security platforms, and SDLC Knowledge of modern API design and agile development practices Communication & Leadership Excellent written and verbal communication skills Ability to influence senior stakeholders and align cross-functional teams Confident in presenting proposals, strategies, and product vision Ways of Working Thrive in a fast-paced, scale-up environment Comfortable tackling ambiguity and making thoughtful trade-offs Highly curious, analytical, and driven to continuously learn and improve Undergraduate degree or equivalent level of skill, experience and knowledge What we can provide you in return for your investment... Competitive compensation A base salary that reflects your expertise and impact. Bonus scheme to share in our success. Financial security & wellbeing Immediate participation in our pension scheme. Private medical insurance for you and your family from day one. Income protection and life insurance for peace of mind. Flexibility & work-life balance Hybrid working arrangements to support your lifestyle. An open holiday policy with no upper limit—take the time you need, when you need it. Support for volunteering and causes that matter to you. Growth & development Opportunities for professional development and career progression. Exposure and interaction with global teams. Inclusive, supportive culture A commitment to diversity, equity, and inclusion. A collaborative environment where your voice is valued and your wellbeing is prioritised. Impact & purpose The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives. #LI-Hybrid Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge . Who we are... At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!