Senior Technical Program Manager

Job description

**About Ditto:** Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems. Ditto's enterprise customers are building infrastructure on top of our platform. That means post-sales at Ditto is about delivery, not just adoption. As a Senior Technical Program Manager, you will own the post-sale customer program for a small number of high-stakes enterprise accounts. You are the connective tissue between what customers need and what Ditto delivers. You'll be managing complex, multi-threaded technical programs: driving implementations to production, translating customer requirements into engineering deliverables, orchestrating internal teams across engineering, product, FDE, and support, and owning the renewal outcome for every account in your portfolio. This role requires someone who can hold their own in a technical conversation with a customer's engineering team in the morning and run a renewal discussion with a VP in the afternoon. If you've felt constrained by the shallow nature of traditional CSM work, or you want your program management skills to have meaningful commercial impact, this role is the antidote. # **What You'll Own** **Program Delivery** - Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership. - Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks. - Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs. - Manage parallel work streams across multiple accounts without losing track of what is at risk. **Cross-Functional Orchestration** - Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications. - Coordinate across engineering, product, support, and FDE to move customer programs forward without direct authority over any of them. - Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop. - Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it. **Commercial and Relationship Ownership** - Own renewal outcomes for your portfolio. Renewals should never be a surprise. - Align with the AE on a shared account narrative. Customers should never experience a gap between what sales told them and what post-sales is executing against. - Surface expansion signals and route them to the AE with the context needed to act. - Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors. - Conduct QBRs and executive business reviews that reflect real program status, not just a health score. **Internal Contribution** - Help refine the playbook. Ditto's enterprise engagement model is actively evolving and this role will contribute to it. - Contribute structured account intelligence back to product and engineering through the voice of your customers. # **What We're Looking For** **Required** - Demonstrated experience managing complex technical implementations with direct customer-facing accountability - Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables - Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota - Comfort operating in fast-moving, under-defined environments - Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite) - Experience coordinating across internal teams including engineering, product, and support without direct authority ## **Strongly Preferred** - Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company - Exposure to SDK- or API-based products where customers build on top of the platform - Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar - Experience managing incident escalations with engineering dependencies - Located in Atlanta or Washington DC ### **The Benefits of Building with Us** We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta office is always open if you ever want a place to work or meet up with teammates. ### **Apply Anyway** At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us. What does matter? - Grit. - Curiosity. - Adaptability. - And a genuine spark for what we’re building. So if you’re fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you’ll make an impact here. We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us. ### **Equal Opportunity Employer** Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.