Senior Technical Program Manager (Hardware Deployment)

Job description

HELP US TACKLE THE GROWING WILDFIRE CRISIS WITH THE LATEST ADVANCEMENTS IN AI AND IOT WHO WE ARE The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and as one of the Top 50 Most Innovative Companies of 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026—ranking #1 in the Sustainability category. The company was also named to TIME’s https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and identified by MIT Technology Review as one of the top 15 climate tech companies to watch in 2024. https://www.technologyreview.com/2024/10/01/1104375/2024-climate-tech-companies-pano-ai-fire-detecting-ai/ Pano AI has been featured in leading publications, including The Wall Street Journal, https://www.wsj.com/articles/ai-wildfire-detection-startup-raises-44-million-2d662b00?mod=venture-capital_feat1_new-money_pos1Bloomberg, https://www.bloomberg.com/news/articles/2025-01-21/la-fires-bolster-investment-case-for-climate-adaptation-technology and CNBC. https://www.cnbc.com/video/2024/11/18/ai-helping-to-fight-wildfires.html The company serves dozens of government and enterprise customers across 16 U.S. states, five Australian states, and British Columbia, Canada, and currently monitors more than 50 million acres of land worldwide. It has raised $89 million in venture capital https://techcrunch-com.cdn.ampproject.org/c/s/techcrunch.com/2023/07/10/pano-series-a-extension/amp/ from investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/. THE ROLE We’re looking for a Senior Technical Program Manager (Hardware Deployment) to lead the end-to-end execution of deploying Pano’s camera systems from concept through to fully live operations. This role sits within the Operations team and serves as the connective tissue across site acquisition, development, field operations, sales, and customer success. You will own program timelines, manage risks, and ensure seamless delivery while collaborating closely with both internal stakeholders and external customers. Your work will directly impact how effectively and efficiently Pano brings coverage online to meet customer needs. WHAT YOU'LL DO - Own the full lifecycle of camera deployment programs, from initial planning through installation and go-live - Develop and manage detailed program schedules, proactively identifying risks and driving mitigation strategies - Partner cross-functionally with Site Acquisition, Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution - Engage directly with customers to align on requirements, communicate progress, and ensure satisfaction - Define and optimize station coverage plans based on customer needs, geographic constraints, and operational considerations - Collaborate with hardware and software teams to troubleshoot issues, identify root causes, and drive solutions - Build and maintain clear reporting for internal stakeholders (including executives) and external customers, ensuring transparency and accountability - Identify opportunities to streamline and automate workflows using tools and systems to improve operational efficiency - Roll up your sleeves when needed to support on-the-ground execution and unblock critical path issues WHAT YOU'LL BRING - 7+ years of experience in Technical Program Management, Operations, or a related role in a cross-functional, fast-paced environment - Proven ability to manage complex, hardware/software integrated programs from concept to deployment - Strong technical fluency to effectively partner with engineering teams and diagnose system-level issues - Experience working cross-functionally with operations, sales, and customer-facing teams - Excellent communication skills with the ability to present clearly to both executive leadership and external customers - Strong problem-solving skills with a proactive, ownership-driven mindset - Experience building and improving processes, including leveraging tools to automate workflows - Willingness to travel up to 10% and engage in hands-on work when needed to ensure program success Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.