Senior Technical Program Manager, Office of the CTO, US Commercial Industries

Job description

**Overview** US Commercial Industries (USCI) is dedicated to empowering those who serve our Enterprise customer base, specifically in the Financial Services, Health and Life Sciences, Manufacturing and Mobility, and Retail and Consumer Goods industries. Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to innovations leveraged worldwide. We are looking to hire a **Senior Technical Program Manager** for the **Office of the USCI CTO** to translate our client’s business requirements into specific systems, applications, or process designs for very large complex technology solutions and architectures. You’ll act as an advocate for the client as the ultimate authority on the architecture designed to address client business problems. You’ll provide direction for design activities, often project-based, that drive the evolution of Microsoft's outcome-based solutions approach. You will be leading strategic initiatives that unite customer insight, technical expertise, AI innovation, and operational execution. Partnering closely with customers and industry teams to embed co-engineering and co-innovation practices, accelerate digital transformation, and scale AI adoption that delivers measurable business outcomes. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** - Identify and drive strategic opportunities across products, platforms, and business functions to accelerate innovation and business impact. - Partner with customers, executives, engineering, and business leaders to understand needs, uncover gaps, and shape long-term strategy. - Leverage data, telemetry, automation, and AI-driven insights to identify trends, validate hypotheses, and inform decision making. - Define program vision, priorities, success metrics, and roadmaps for complex cross-functional initiatives. - Lead business case development, risk management, and tradeoff discussions to drive executive alignment and investment decisions. - Design and influence scalable solutions, operating models, and technical architectures in partnership with engineering and solution teams. - Drive execution of large, cross-organizational programs from concept through delivery, ensuring alignment, accountability, and measurable outcomes. - Establish and optimize processes, governance models, and operational rhythms to improve efficiency and reduce organizational friction. - Partner across engineering, product, security, design, marketing, and field teams to deliver integrated customer and business solutions. - Use AI and automation to streamline program management, reporting, insights generation, and operational decision making. - Monitor business and solution performance through KPIs, customer feedback, and telemetry, translating insights into continuous improvement actions. - Lead customer engagements, executive briefings, workshops, and strategic conversations to influence product direction and business priorities. - Champion responsible AI, security, privacy, compliance, accessibility, and quality standards across all initiatives. - Mentor and coach program managers and cross-functional teams on strategic thinking, problem solving, execution excellence, and data-driven decision making. - Serve as a trusted advisor to senior leadership, influencing strategy, organizational priorities, and transformation initiatives. - Other - Embody our [Culture](https://www.microsoft.com/en-us/about/corporate-values)and [Values](https://careers.microsoft.com/us/en/culture) **Qualifications** **Required/minimum Qualifications** - Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 2+ years of experience managing cross-functional and/or cross-team projects. **Preferred Qualifications** - Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 6+ years of experience managing cross-functional and/or cross-team projects. - 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). - 3+ years experience with AI specific development and programs. - 4+ years experience with cloud infrastructure. - 4+ years customer facing delivery experience. - 2+ years experience specific to application development. - Advanced working knowledge of enterprise security practices. - Inclusive and collaborative – driving teamwork and cross-team alignment. - Strong partner relationship management and solution development skills. - Conversant knowledge of competing platforms and solutions. - Proven track record of building deep relationships with CXOs and practice building executives in ISV, MSP, CD and SIs. - Executive presence including communication and presentation skills with a high degree of comfort to large and small technical audiences. - Proficient Problem solver, leveraging internal and/or external resources, conflict resolution, and follow through with partners. - Orchestration of application development lifecycle. - Experience in vertical industries, proven by projects/solutions implemented with substantial business processes covering Financial and Insurance, Manufacturing, Consumer Goods, Healthcare/Life Sciences, Retail, or other business to consumer industry scenarios. - Demonstrable architecture, design, implementation, and/or support of complex application architectures - Demonstrated ability to adapt to new technologies, learn quickly, and understand relevant cloud trends is required. Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)