Senior Technical Program Manager, Service Engineering

Job description

In this role, you will Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones. Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness. Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks Qualifications BS or MS degree in an engineering or management discipline 10+ years of experience in manufacturing operations, engineering, program management, or fleet operations Strong track record in managing complex cross-functional projects or programs Experience with documentation tools such as Jira, Smartsheet, or Confluence Bonus Qualifications PMP Certificate Prior experience working in a startup or automotive environment Experience in launch and scaling of volume production. About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn Accommodations If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter. A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. At Zoox, we’re building the future of autonomous mobility, and scaling how we service and support our growing vehicle fleet is a critical part of that mission. As a Senior Technical Program Manager for Service Engineering, you’ll play a key role on the Manufacturing Engineering team, driving cross-functional alignment across Vehicle Engineering, Manufacturing Operations, and BaseOps organizations. You’ll lead roadmap development, track milestones, manage risk, and communicate progress to ensure our service engineering programs scale efficiently and effectively. This high-visibility role is ideal for someone who thrives on complex, fast-paced programs and wants to help shape how Zoox maintains and supports its next-generation fleet. About ZooxZoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.Follow us on LinkedInAccommodationsIf you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.A Final Note:You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.